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Chainguard

Senior Manager, Customer Success Management - EMEA/APJ

Chainguard · United Kingdom - Remote

Posted 22 days ago

or apply directly on Chainguard's site. We never take the application ourselves.

Is this posting real?

This role has been open
22 days
Chainguard's roles stay open a median of 40 days
Reposted
No
Salary listed
No
5% of Chainguard's roles list one
Ghost-job risk at Chainguard
high
35 stale, 1 reposted of 83 open
Hiring momentum
137 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Chainguard's own greenhouse board since 2026-08-03. Full hiring picture for Chainguard.

About this role

The Senior Manager of Customer Success Management will lead a team of Customer Success Managers focused on Enterprise customers, driving engagement, retention, and growth strategies. This role involves collaborating with cross-functional teams to define strategies, manage customer relationships, and ensure operational excellence while fostering a high-performance culture within the team.

Our read on this posting3.0out of 5
benefits
3/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Chainguard as an employer.

What you need

  • 4+ years of experience in Customer Success, Technical Account Management, or related fields
  • Prior people management experience with a track record of developing high-performing teams
  • Experience supporting Enterprise or high-ARR customer segments
  • Experience with high-touch customer success models
  • Strong operational mindset with experience building or optimizing processes
  • Proven ability to drive retention and growth in a metrics-driven environment

Nice to have

  • Background in Cybersecurity, DevOps, or a related technical domain preferred

What you get

  • Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs
  • Receive stock options upon hire and promotion, with participation in secondary offerings and 10 years to exercise options
  • 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents
  • ∞ Flexible Time Off: Take the time you need to recharge and reset
  • 18 Weeks Paid Parental Leave: 18 weeks for birthing parents and 12 weeks for non-birthing parents

Worth weighing

  • No specific mention of the technology stack used in customer success management
  • High level of responsibility may lead to significant pressure to meet metrics and goals

Summarised from Chainguard's posting. Read the full original.

Listed by Chainguard on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

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