or apply directly on Capital on Tap's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 12 days Capital on Tap's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Capital on Tap's roles list one
- Ghost-job risk at Capital on Tap
- high 26 stale, 4 reposted of 35 open
- Hiring momentum
- 62 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Capital on Tap's own greenhouse board since 2026-08-03. Full hiring picture for Capital on Tap.
About this role
As a Senior Specialist Support Officer at Capital on Tap, you will manage a caseload of vulnerable customers in financial arrears, providing tailored support and resolving complex queries. You will also coach agents, monitor performance, and identify process efficiencies while balancing direct customer support with operational leadership responsibilities.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Capital on Tap as an employer.
What you need
- Demonstrable background supporting vulnerable customers in collections or arrears within Financial Services
- Comfortable handling real-time escalations and resolving complaints
- High emotional intelligence to support customers while maintaining clear boundaries
- Ability to interpret financial data and assess affordability
- Interest in process improvement and AI-first tools
What you get
- Starting salary £33,000 - £38,000 Depending on experience
- Private Healthcare including dental and opticians services through Vitality
- Worldwide travel insurance through Vitality
- Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
- Salary Sacrifice Pension Scheme up to 7% match
- 28 days holiday (plus bank holidays)
Worth weighing
- Fully office-based for the first 3 months
- Role involves managing complex cases which may be emotionally taxing
- High level of responsibility in supporting vulnerable customers
Summarised from Capital on Tap's posting. Read the full original.
Listed by Capital on Tap on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.