Disputes Officer

Posted about 2 months ago

or apply directly on Capital on Tap's site. We never take the application ourselves.

Is this posting real?

This role has been open: 51 days
Reposted: No
Salary listed: No
Ghost-job risk at Capital on Tap: high
Hiring momentum: 62 roles opened in the last 90 days
Last confirmed on the employer's board: 2026-09-24

Measured from postings appearing on and disappearing from Capital on Tap's own greenhouse board since 2026-08-03. Full hiring picture for Capital on Tap.

About this role

As a Disputes Officer at Capital on Tap, you will manage the cardholder disputes process from start to finish, engaging with customers to resolve transaction queries and conducting thorough investigations into claims. Your role will involve assessing evidence, preparing chargebacks, and ensuring compliance with regulatory standards while monitoring fraud trends and collaborating with internal teams to enhance controls.

Our read on this posting3.0out of 5

benefits: 5/5
freshness: 1/5
career value: 4/5
role clarity: 5/5
pay transparency: 0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Capital on Tap as an employer.

What you need

Experience within the cards or payments industry, with specific exposure to card scheme core rules and FCA regulations
Proven ability to manage a complex caseload within regulatory timescales and internal SLAs
A self-starter who can operate independently, taking full ownership and accountability for their decisions
Meticulous investigation skills, ensuring accuracy in every case
A strong work ethic with a desire to identify process improvements and drive higher customer satisfaction

What you get

Private Healthcare including dental and optician services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Lease a brand-new electric car through our Octopus EV salary sacrifice scheme
28 days holiday (plus bank holidays)

Worth weighing

Salary range provided is between £29.5k - £33.5k, which may be a consideration for candidates
Role involves significant customer interaction and regulatory compliance, which may be stressful for some
Position requires working from the office for the first 12 weeks, which may not suit all candidates

Summarised from Capital on Tap's posting. Read the full original.

Listed by Capital on Tap on their greenhouse job board, last confirmed open on 2026-09-24. PitchMeAI is not the employer.

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