or apply directly on Bitfocus's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 0 days Bitfocus's roles stay open a median of 8 days
- Reposted
- No
- Salary listed
- Yes 83% of Bitfocus's roles list one
- Ghost-job risk at Bitfocus
- moderate 2 stale, 0 reposted of 6 open
- Hiring momentum
- 6 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-22
Measured from postings appearing on and disappearing from Bitfocus's own greenhouse board since 2026-08-03. Full hiring picture for Bitfocus.
About this role
As a Technical Support Analyst at Bitfocus, you will assist customers using Clarity Human Services by troubleshooting technical issues, guiding them through software navigation, and escalating bugs to developers. The role involves resolving support tickets, contributing to documentation, and participating in pre-release testing, all while working remotely and collaborating with a tiered support team.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 3/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Bitfocus as an employer.
What you need
- At least 1 year in a customer-facing support role
- Degree or certification in computer science, information technology, or related field, or equivalent professional experience
- Ability to troubleshoot technical issues and deliver great service
- Strong communication skills for both technical and non-technical audiences
- Ability to manage multiple inquiries with attention to detail
- Collaboration skills and self-direction in a remote team environment
Nice to have
- Experience in a technical or IT support environment
- Experience working on a completely remote team
- Experience with Clarity Human Services HMIS
- Knowledge of HMIS industry standards and regulations
- Familiarity with technical support best practices
What you get
- 100% employer-paid medical, dental, and vision coverage
- Free virtual medical and mental health visits
- Confidential Employee Assistance Program
- 12 weeks paid parental leave
- Three weeks paid vacation and two paid volunteer days
- 401(k) with a 4% company match
Worth weighing
- Compensation range is broad and dependent on experience
- No specific salary figure listed beyond the range
- Role involves customer support which may include dealing with frustrated users
- Technical support may involve legacy systems or processes depending on the customer base
Summarised from Bitfocus's posting. Read the full original.
Listed by Bitfocus on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.
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