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Bitfocus

Customer Success Manager

Bitfocus · Remote

Posted 15 days ago · $75,000 – $90,000

or apply directly on Bitfocus's site. We never take the application ourselves.

Is this posting real?

This role has been open
15 days
Bitfocus's roles stay open a median of 8 days
Reposted
No
Salary listed
Yes
83% of Bitfocus's roles list one
Ghost-job risk at Bitfocus
moderate
2 stale, 0 reposted of 6 open
Hiring momentum
6 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-22

Measured from postings appearing on and disappearing from Bitfocus's own greenhouse board since 2026-08-03. Full hiring picture for Bitfocus.

About this role

As a Customer Success Manager at Bitfocus, you will lead a team of three Account Managers, focusing on customer lifecycle management and delivering exceptional service. Your role involves building strategic relationships with clients, ensuring they view Bitfocus as a trusted partner in addressing homelessness, and collaborating with other teams to enhance customer engagement and retention.

Our read on this posting4.8out of 5
benefits
5/5
freshness
5/5
career value
4/5
role clarity
5/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Bitfocus as an employer.

What you need

  • 2–3 years managing and developing a team, including performance management and coaching
  • 2–3 years in a customer success, account management, or client services role in a SaaS environment
  • Ability to see customer relationships as strategic and build trust accordingly
  • Data fluency to use account health data for decision-making
  • Natural collaboration with Growth, Product, and Professional Services teams
  • Ability to identify problems and build solutions with minimal direction

Nice to have

  • Experience working in or with the homelessness response sector, social services, or a related public sector field
  • Familiarity with Clarity Human Services or other HMIS platforms
  • Experience in a high-growth SaaS company or technology startup
  • Knowledge of homelessness response policy or program models at the local or national level
  • A track record of building relationships with senior-level stakeholders and executive contacts

What you get

  • 100% employer-paid medical, dental, and vision coverage for employees
  • Confidential Employee Assistance Program plus in-network therapy options
  • 12 weeks paid parental leave
  • Three weeks paid vacation, two paid volunteer days, and a paid R&R Week at year-end
  • 401(k) with a 4% company match
  • Monthly phone/internet and home office stipends

Worth weighing

  • No specific mention of the technology stack used in the role
  • Compensation is not location-based, which may appeal to remote candidates
  • Role involves significant leadership responsibilities, which may be challenging for less experienced managers

Summarised from Bitfocus's posting. Read the full original.

Listed by Bitfocus on their greenhouse job board, last confirmed open on 2026-10-22. PitchMeAI is not the employer.

More roles at Bitfocus

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