Customer Success Manager
Billtrust US Careers · United Kingdom
Posted about a month ago · Previously reposted
or apply directly on Billtrust US Careers's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 30 days Billtrust US Careers's roles stay open a median of 45 days
- Reposted
- Yes taken down and listed again at least once
- Salary listed
- No 79% of Billtrust US Careers's roles list one
- Ghost-job risk at Billtrust US Careers
- high 14 stale, 1 reposted of 24 open
- Hiring momentum
- 30 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Billtrust US Careers's own greenhouse board since 2026-08-03. Full hiring picture for Billtrust US Careers.
About this role
The Customer Success Manager at Billtrust is responsible for engaging with a portfolio of strategic customers to build long-term partnerships. This role involves monitoring customer health using AI tools, driving platform adoption, and ensuring customers achieve meaningful value from the Billtrust platform. The manager acts as the primary contact for accounts, advocating for customer needs internally and facilitating customer satisfaction and retention.
- benefits
- 3/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Billtrust US Careers as an employer.
What you need
- 2+ years of experience in customer success, account management, or a related customer-facing role at a technology company
- Demonstrated ability to build and maintain relationships with senior and executive stakeholders
- Strong written and verbal communication skills with the ability to present analysis clearly and persuasively
- Understanding of key financial services and technology trends
- Ability to understand complex business scenarios and extrapolate actionable recommendations
- Comfort using AI tools to accelerate daily work and improve customer outcomes
Nice to have
- Experience in fintech, accounts receivable technology, or B2B SaaS environments
- Familiarity with CRM and customer success platforms such as Salesforce or Gainsight
- Demonstrated ability to build AI-assisted workflows into customer health monitoring and account planning
What you get
- Comprehensive health coverage
- Competitive retirement
- Generous PTO and parental leave
- Flexible work options
- Meaningful investment in professional development
Worth weighing
- No specific details on the AI tools used or how they integrate into daily tasks
- Salary range provided but dependent on various factors, which may lead to uncertainty in compensation
- Emphasis on building relationships and customer satisfaction may imply high expectations for performance
Summarised from Billtrust US Careers's posting. Read the full original.
Listed by Billtrust US Careers on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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