PitchMeAI Jobs
Bevi

Technical Services Specialist

Bevi · Boston

Posted 20 days ago

or apply directly on Bevi's site. We never take the application ourselves.

Is this posting real?

This role has been open
20 days
Bevi's roles stay open a median of 42 days
Reposted
No
Salary listed
No
0% of Bevi's roles list one
Ghost-job risk at Bevi
moderate
9 stale, 0 reposted of 26 open
Hiring momentum
40 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Bevi's own greenhouse board since 2026-08-03. Full hiring picture for Bevi.

About this role

As a Technical Services Specialist at Bevi, you will be responsible for troubleshooting Bevi machines and ensuring they operate at peak performance. Your daily tasks will include providing technical support to customers via phone and email, assessing and improving troubleshooting processes, and collaborating with internal teams to enhance customer experience. You will also handle inquiries related to installations, maintenance, and warranty questions while identifying opportunities for service improvements.

Our read on this posting3.4out of 5
benefits
5/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Bevi as an employer.

What you need

  • Ability to maintain a consistent schedule of 11am-7pm CT / 12pm - 8pm ET
  • Ability to learn and understand hardware and software systems in order to troubleshoot effectively
  • Proficiency in utilizing independent judgment and decision making to provide improvement recommendations to stakeholders
  • Ability to multitask - answering calls, working on incoming emails, completing tickets, and helping your team
  • Exceptional verbal support skills on the phone and strong writing skills
  • Focus on thorough ticket management and throughput

Nice to have

  • Knowledge of CRM/ticketing systems like Zendesk, Salesforce and Netsuite

What you get

  • Comprehensive medical, dental and vision insurance plans with BlueCross BlueShield, 95% paid by employer
  • 401(k) with company match
  • Flexible PTO plus 12 company holidays, and additional paid days for sick leave
  • Generous fully paid parental leave for both birth parents and non-birth parents
  • Fully employer paid disability and life insurances
  • Wellness and fitness reimbursements

Worth weighing

  • No specific mention of career advancement opportunities or training programs
  • The role requires a consistent schedule which may not suit all candidates
  • The position involves a significant amount of customer interaction, which may not appeal to everyone

Summarised from Bevi's posting. Read the full original.

Listed by Bevi on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Bevi

All 26 open roles at Bevi →