or apply directly on Bazaarvoice's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 16 days Bazaarvoice's roles stay open a median of 39 days
- Reposted
- No
- Salary listed
- No 4% of Bazaarvoice's roles list one
- Ghost-job risk at Bazaarvoice
- low 0 stale, 9 reposted of 26 open
- Hiring momentum
- 68 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Bazaarvoice's own lever board since 2026-08-04. Full hiring picture for Bazaarvoice.
About this role
As a Technical Success Manager at Bazaarvoice, you will provide Tier 2 support to APAC clients, troubleshooting technical inquiries and resolving issues related to the platform. Your role involves guiding clients on best practices, managing client expectations, and ensuring the technical health of their accounts through effective communication and problem-solving. You will also collaborate with internal teams and may assist in training new hires, all while maintaining a focus on exceptional customer service.
- benefits
- 2/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Bazaarvoice as an employer.
What you need
- 5+ years of experience in handling Tier 2 Technical / product support
- 1-2 years of relevant experience providing technical support to SaaS clients
- Fluent in English to advanced business level
- Exceptional problem-solving skills from both a technical and strategic perspective
- Understanding of Web 2.0 technologies, such as HTML, CSS, JavaScript, API, and XML
- Ability to prioritize and manage multiple priorities in a dynamic environment
Nice to have
- Working experience with Salesforce, Confluence, and JIRA
- Experience coding or scripting for websites or web components
- Working knowledge/understanding of SEO, API
What you get
- Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more)
- Hybrid work model (3 days in office)
- Great Place to Work Certified (4 years in a row)
Worth weighing
- Work hours align with APAC business hours but may require adjustments for North America or EMEA support
- No specific salary listed in the posting
- Role involves handling medium to high complexity cases, which may be demanding
Summarised from Bazaarvoice's posting. Read the full original.
Listed by Bazaarvoice on their lever job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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