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Axi

CX Automation & Project Coordinator

Axi · Malaysia

Posted about 3 months ago

or apply directly on Axi's site. We never take the application ourselves.

Is this posting real?

This role has been open
81 days
Axi's roles stay open a median of 82 days
Reposted
No
Salary listed
No
0% of Axi's roles list one
Ghost-job risk at Axi
high
33 stale, 1 reposted of 33 open
Hiring momentum
44 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-24

Measured from postings appearing on and disappearing from Axi's own greenhouse board since 2026-08-03. Full hiring picture for Axi.

About this role

As a CX Automation & Project Coordinator at Axi, you will lead the automation program for the Client Experience team, transforming the automation roadmap into actionable workstreams. Your role involves gathering requirements, coordinating with stakeholders, optimizing CRM tools, and ensuring successful implementation of automation initiatives while tracking their impact on business outcomes.

Our read on this posting2.2out of 5
benefits
2/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Axi as an employer.

What you need

  • Proven experience managing automation, workflow optimisation, or process improvement projects within a Customer Experience, Customer Operations, or Operations environment.
  • Hands-on experience with DevRev is essential.
  • Strong experience gathering business requirements and translating them into clear, build-ready functional specifications for technical teams.
  • Demonstrated experience planning, coordinating, and executing User Acceptance Testing (UAT), including managing feedback loops through to production release.
  • Excellent stakeholder management and communication skills, with the ability to collaborate effectively across business, technical, and vendor teams.
  • Experience tracking and reporting project outcomes using measurable KPIs such as adoption, automation success, operational efficiency, ticket deflection, or ROI.

Nice to have

  • Experience with platforms such as Salesforce, ServiceNow, or Zendesk is highly regarded.
  • Exposure to AI-powered automation, LLMs, SQL, Databricks, or Agile project delivery methodologies would be an advantage.
  • Experience within the FX, CFD, brokerage, or regulated financial services industry is desirable but not essential.

What you get

  • Competitive and attractive compensation.
  • Extensive learning opportunities, such as professional training and certifications and soft skills development.
  • 21 annual leave days per year.
  • Health Insurance.

Worth weighing

  • No specific salary listed.
  • The role involves significant cross-functional collaboration, which may require strong interpersonal skills.
  • Experience with DevRev is mandatory, which may limit candidates without this specific experience.
  • The position requires a hands-on approach, which may not suit those preferring a purely strategic role.

Summarised from Axi's posting. Read the full original.

Listed by Axi on their greenhouse job board, last confirmed open on 2026-10-24. PitchMeAI is not the employer.

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