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Authentic Brands Group

Associate Manager, Digital Operations

Authentic Brands Group · New York, New York

Posted about 2 months ago · $74,000 – $84,000

or apply directly on Authentic Brands Group 's site. We never take the application ourselves.

Is this posting real?

This role has been open
72 days
Authentic Brands Group 's roles stay open a median of 79 days
Reposted
No
Salary listed
Yes
44% of Authentic Brands Group 's roles list one
Ghost-job risk at Authentic Brands Group
high
32 stale, 0 reposted of 39 open
Hiring momentum
59 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-23

Measured from postings appearing on and disappearing from Authentic Brands Group 's own greenhouse board since 2026-08-03. Full hiring picture for Authentic Brands Group .

About this role

The Associate Manager, Digital Operations will be responsible for overseeing operational workflows and processes that enhance the customer experience across Authentic Brands Group's portfolio. This role involves managing onboarding for licensees, building and maintaining standard operating procedures (SOPs), conducting customer experience testing, and troubleshooting operational issues. The position requires a hands-on approach to ensure that all systems function effectively and that performance metrics are tracked and reported.

Our read on this posting3.0out of 5
benefits
1/5
freshness
1/5
career value
4/5
role clarity
4/5
pay transparency
5/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Authentic Brands Group as an employer.

What you need

  • 3–5 years of experience in digital operations, CX operations, or a closely related role
  • Proven experience building or significantly improving workflows and SOPs in a fast-paced environment
  • Experience managing, supervising, or directing others
  • Strong troubleshooting instincts
  • Experience with CX or support platforms such as Gorgias, Zendesk, or similar tools
  • Excellent organizational skills

Nice to have

  • Experience in a licensed brand, B2B, multi-brand, or eCommerce environment
  • Familiarity with returns platforms (e.g., Loop), eCommerce platforms (e.g., Shopify), or AI-powered support tools
  • Bachelor's degree preferred in Business Administration, Operations Management, Communications, or a related field

Worth weighing

  • No specific mention of remote work options or flexibility
  • The role is heavily operational, which may not appeal to those seeking a more strategic position
  • Salary range provided, but no additional benefits or perks listed

Summarised from Authentic Brands Group 's posting. Read the full original.

Listed by Authentic Brands Group on their greenhouse job board, last confirmed open on 2026-10-23. PitchMeAI is not the employer.

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