or apply directly on Arena.im's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 19 days Arena.im's roles stay open a median of 83 days
- Reposted
- No
- Salary listed
- No 0% of Arena.im's roles list one
- Ghost-job risk at Arena.im
- high 6 stale, 0 reposted of 10 open
- Hiring momentum
- 10 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-10-25
Measured from postings appearing on and disappearing from Arena.im's own greenhouse board since 2026-08-03. Full hiring picture for Arena.im.
About this role
As a Customer Success Manager at Arena, you will be responsible for managing a portfolio of customers, ensuring they maximize their use of Arena's AI tools. Your role will involve onboarding new clients, monitoring customer health, and driving retention and expansion efforts while collaborating closely with Sales, Product, Engineering, and Support teams. You will also contribute to improving Customer Success processes and metrics.
- benefits
- 5/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Arena.im as an employer.
What you need
- 3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, preferably in B2B SaaS
- Experience managing the customer lifecycle, including onboarding, adoption, retention, and renewals
- Strong business acumen and ability to understand customer goals and identify opportunities and risks
- Excellent communication and stakeholder management skills across both technical and business audiences
- Strong organizational skills and ability to manage multiple customers and priorities simultaneously
- Experience working cross-functionally with Sales, Product, Engineering, and Support teams
Nice to have
- Experience with enterprise customers, global brands, publishers, media, sports, or creator-focused businesses
- Experience with SaaS, Martech, AdTech, Creator Economy, or AI products
- Experience with Salesforce or other CRM platforms
- Technical curiosity and familiarity with APIs, integrations, and web technologies
- Experience building Customer Success processes or playbooks in a startup environment
What you get
- Be a part of the team in Silicon Valley and join a global team
- A team of exceptional engineers leading the cutting-edge AI Agents
- Competitive salary package & benefits
- 4 weeks of paid time-off
- Learning and Development budget
- Key moment to join Arena in terms of growth and opportunities
Worth weighing
- No salary listed
- Role involves high collaboration across multiple teams, which may require strong interpersonal skills
- Startup environment may entail a fast-paced and dynamic work culture
Summarised from Arena.im's posting. Read the full original.
Listed by Arena.im on their greenhouse job board, last confirmed open on 2026-10-25. PitchMeAI is not the employer.
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