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Anaplan

Associate Support Analyst - Level 3 Support

Anaplan · Sydney-Office

Posted about a month ago

or apply directly on Anaplan's site. We never take the application ourselves.

Is this posting real?

This role has been open
34 days
Anaplan's roles stay open a median of 66 days
Reposted
No
Salary listed
No
0% of Anaplan's roles list one
Ghost-job risk at Anaplan
high
114 stale, 12 reposted of 142 open
Hiring momentum
254 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-10-08

Measured from postings appearing on and disappearing from Anaplan's own greenhouse board since 2026-08-03. Full hiring picture for Anaplan.

About this role

As an Associate Support Analyst in the Level 3 Support team at Anaplan, you will resolve complex technical issues for customers, leveraging your technical expertise and customer support skills. Your day-to-day tasks will include diagnosing issues from support tickets, collaborating with various teams, documenting investigations, and providing 24/7 emergency support as needed. You will also lead release reviews and help onboard new product features to ensure effective global support.

Our read on this posting2.6out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
4/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Anaplan as an employer.

What you need

  • Graduate or early-career professional with experience in data analysis (Excel or similar tools)
  • A degree in Mathematics, Physics, Electronic Engineering, Computer Science, or other technical disciplines involving large datasets
  • Fluent or professional proficiency in English
  • A quick learner with a curiosity for understanding complex systems and software behavior
  • Genuine passion for problem-solving and resilience in resolving challenging technical issues
  • An analytical mindset with a methodical and detail-oriented approach

Nice to have

  • Familiarity with technical support environments, SaaS platforms, or complex data systems
  • Experience working with monitoring tools such as Grafana (or willingness to learn)
  • Adaptability to shifting priorities and managing multiple concurrent issues
  • A team player comfortable working cross-functionally across global teams
  • Enthusiasm for customer success and delivering high-quality solutions

Worth weighing

  • No salary listed
  • The role requires working an adjusted schedule for global coverage, which may affect work-life balance
  • The position involves providing 24/7 emergency support, indicating potential for high-pressure situations

Summarised from Anaplan's posting. Read the full original.

Listed by Anaplan on their greenhouse job board, last confirmed open on 2026-10-08. PitchMeAI is not the employer.

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