Quality Assurance & Advocacy Lead Analyst
Airspace · US - Remote
Posted 7 days ago · $75,000.00 to $80,000.00
or apply directly on Airspace 's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 7 days Airspace 's roles stay open a median of 16 days
- Reposted
- No
- Salary listed
- Yes 63% of Airspace 's roles list one
- Ghost-job risk at Airspace
- moderate 4 stale, 0 reposted of 19 open
- Hiring momentum
- 35 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Airspace 's own greenhouse board since 2026-08-03. Full hiring picture for Airspace .
About this role
The Quality Assurance & Advocacy Lead Analyst at Airspace focuses on investigating customer escalations and analyzing operational data to identify trends and implement corrective actions. This role involves supporting investigations, providing feedback on communication quality, and onboarding new hires into the quality management system. The analyst will work closely with Operations Leadership and Account Managers to foster a quality-first culture within the organization.
- benefits
- 3/5
- freshness
- 5/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Airspace as an employer.
What you need
- Minimum of 5 years’ experience in a QA&A Analyst, Customer Advocate, Lead, or Sr. QA&A department position
- Technical skills/knowledge in 5-Why Principles and Analysis
- Experience with ZenQMS for documenting audits and corrective actions
- Proficiency in Zendesk for ticket management
- Working knowledge of live order/shipment tracking systems
- Familiarity with call monitoring systems
What you get
- Salary range: $75,000.00 to $80,000.00 annually
- High-quality health, dental, and vision plan options
- Open PTO
- 401K with company match
- Professional learning and training reimbursements
Worth weighing
- The role requires flexibility for extended hours, evenings, and weekends as operational needs shift.
- The position involves handling complex escalations and may require a significant amount of independent problem-solving.
- No specific mention of remote work support or equipment provided by the company.
- The first 90 days involve intensive onboarding and training, which may be demanding for new hires.
Summarised from Airspace 's posting. Read the full original.
Listed by Airspace on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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