Senior Specialist, Premium Support (English/Spanish)
Airbnb · Nevada, United States
Posted 29 days ago
or apply directly on Airbnb's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Airbnb's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Airbnb's roles list one
- Ghost-job risk at Airbnb
- high 87 stale, 16 reposted of 173 open
- Hiring momentum
- 323 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Airbnb's own greenhouse board since 2026-08-03. Full hiring picture for Airbnb.
About this role
As a Senior Specialist in Premium Support at Airbnb, you will provide exceptional customer service to hosts and guests, primarily in English and Spanish. Your role involves managing complex cases, ensuring complete resolution of issues, and fostering strong relationships within the community. You will operate autonomously, adapt to evolving responsibilities, and engage with various stakeholders to enhance the user experience.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 4/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Airbnb as an employer.
What you need
- 4+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry
- Fluency in English and Spanish, spoken and written
- Excellent verbal and written communication skills
- Strong problem-solving abilities and customer service expertise
- Ability to work weekend days and public holidays, as well as early morning/evening shifts
- Strong organizational skills, including prioritization, multitasking, attention to detail
Nice to have
- Hospitality experience, particularly with technology platforms
- Experience engaging with executive-level stakeholders
- Experience with high-profile and influential clientele
- Prior experience using phone, messaging, or live chat to interact with users/customers
What you get
- Hourly rate dependent on factors such as education, experience, and skills
- Eligible for bonus, equity, benefits, and Employee Travel Credits
Worth weighing
- Role requires flexibility to move to different teams and take on various responsibilities
- On-call responsibilities for emergency situations during evenings and weekends
- Vague details on specific benefits and future modifications to compensation
- Complex case management may involve high-stakes and high-value reservations
Summarised from Airbnb's posting. Read the full original.
Listed by Airbnb on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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