PitchMeAI Jobs
Airbnb

Senior Manager, Quality, Specialty

Airbnb · United States

Posted 16 days ago

or apply directly on Airbnb's site. We never take the application ourselves.

Is this posting real?

This role has been open
16 days
Airbnb's roles stay open a median of 45 days
Reposted
No
Salary listed
No
0% of Airbnb's roles list one
Ghost-job risk at Airbnb
high
87 stale, 16 reposted of 173 open
Hiring momentum
323 roles opened in the last 90 days
↑ up vs. the prior 90 days
Last confirmed on the employer's board
2026-09-17

Measured from postings appearing on and disappearing from Airbnb's own greenhouse board since 2026-08-03. Full hiring picture for Airbnb.

About this role

The Senior Manager, Quality, Specialty will lead the quality program across critical Community Support functions at Airbnb, focusing on high-stakes areas such as Safety and Premium Support. Daily responsibilities include executing quality strategies, overseeing QA evaluations, conducting root cause analyses, and implementing automated reporting systems. The role also involves managing a globally distributed team and fostering a collaborative culture to enhance quality across the organization.

Our read on this posting2.8out of 5
benefits
1/5
freshness
4/5
career value
4/5
role clarity
5/5
pay transparency
0/5

Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Airbnb as an employer.

What you need

  • 12+ years in Customer/Community Support, Quality, Operations, or Trust & Safety
  • Bachelor's Degree, preferably in related field
  • Demonstrated experience building or transforming quality programs for complex, non-routine support functions
  • Deep expertise in quality methodologies (COPC, AQS, Six Sigma, Lean)
  • Experience with QA tooling platforms
  • Experience managing globally distributed quality teams

Nice to have

  • COPC certification; Six Sigma Green or Black Belt
  • Experience with Observe.AI
  • Background in program management, change management, or organizational design
  • Experience working in or closely with BPO/vendor governance models at scale

What you get

  • Base pay range of $192,000 — $235,000 USD
  • Potential for bonus, equity, benefits, and Employee Travel Credits

Worth weighing

  • Remote eligible position, but must reside in a state where Airbnb has a registered entity
  • Role involves managing sensitive guest and host interactions, which may be stressful
  • High complexity and high stakes environment may require strong resilience

Summarised from Airbnb's posting. Read the full original.

Listed by Airbnb on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.

More roles at Airbnb

All 173 open roles at Airbnb →