or apply directly on Airbnb's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 29 days Airbnb's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- No 0% of Airbnb's roles list one
- Ghost-job risk at Airbnb
- high 87 stale, 16 reposted of 173 open
- Hiring momentum
- 323 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from Airbnb's own greenhouse board since 2026-08-03. Full hiring picture for Airbnb.
About this role
As a Manager of Premium Support at Airbnb, you will lead a team of 10-15 customer service ambassadors, ensuring high-quality support and operational excellence. Your role involves coaching your team, managing complex issues, and driving performance through strategic planning and performance management. You will also be responsible for fostering a diverse and engaged team culture while collaborating with various stakeholders to optimize service delivery.
- benefits
- 1/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 0/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of Airbnb as an employer.
What you need
- 8+ years of progressive experience in a customer service or operations role
- 5 years of experience directly managing staff
- Experience in driving improved performance of teams as a line manager
- Experience in managing high severity/sensitivity cases
- Strong communication skills in both written and spoken English and French
- Ability to work weekend days, holidays, and on-call
What you get
- Base pay range of €70,000 — €90,000 EUR
- Eligible for bonus, equity, benefits, and Employee Travel Credits
Worth weighing
- Role requires fluency in both English and French
- No specific mention of remote work options or flexibility in hours
- High-pressure environment may require adaptability and resilience
Summarised from Airbnb's posting. Read the full original.
Listed by Airbnb on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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