Senior Enterprise Customer Success Manager
AfterShip · Toronto
Posted 28 days ago · $141,000 - $172,000
or apply directly on AfterShip's site. We never take the application ourselves.
Is this posting real?
- This role has been open
- 28 days AfterShip's roles stay open a median of 45 days
- Reposted
- No
- Salary listed
- Yes 77% of AfterShip's roles list one
- Ghost-job risk at AfterShip
- high 15 stale, 0 reposted of 22 open
- Hiring momentum
- 30 roles opened in the last 90 days ↑ up vs. the prior 90 days
- Last confirmed on the employer's board
- 2026-09-17
Measured from postings appearing on and disappearing from AfterShip's own greenhouse board since 2026-08-03. Full hiring picture for AfterShip.
About this role
As a Senior Enterprise Customer Success Manager at AfterShip, you will manage a portfolio of key accounts, focusing on customer retention and growth. Your role involves leading commercial negotiations, building relationships with stakeholders, and presenting business reviews that demonstrate AfterShip's value to clients. You will also mentor other team members and collaborate cross-functionally to ensure client success and satisfaction.
- benefits
- 5/5
- freshness
- 4/5
- career value
- 4/5
- role clarity
- 5/5
- pay transparency
- 5/5
Scored from the posting itself — how clearly the role is described, how much it says about pay and benefits, and how recently it was listed. Not a judgement of AfterShip as an employer.
What you need
- 5+ years of experience in Customer Success, Account Management, or a related customer-facing role in SaaS, preferably in eCommerce
- Proven expertise in commercial negotiations and renewals
- Demonstrated ability to own a revenue number with strong retention and expansion performance
- Exceptional executive presence and stakeholder management skills
- Strong storytelling ability for business reviews
- Ability to understand and explain technical solutions in business terms
What you get
- Competitive compensation
- Remote-first work setups
- Healthcare coverage offered from day 1
- Retirement plans including company match
- Unlimited PTO
- Annual learning & wellness benefit
Worth weighing
- Salary range provided is CAD$141,000 - $172,000 on-target earnings
- Role requires potential meetings outside regular business hours due to global team dynamics
- Position involves travel for client meetings and events (up to 20%)
Summarised from AfterShip's posting. Read the full original.
Listed by AfterShip on their greenhouse job board, last confirmed open on 2026-09-17. PitchMeAI is not the employer.
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