Is Resume.io a Scam? Fact-Checking the Platform
By PitchMeAI Editorial team
When searching for resume-building tools online, many job seekers stumble upon Resume.io and wonder whether it's legitimate or problematic. Concerns about the resume io scam have surfaced across forums and review sites, with users questioning unexpected charges, difficult cancellation processes, and misleading "free" claims. This article fact-checks Resume.io by examining its features, pricing, customer feedback, and common complaints to help you determine whether this platform is trustworthy.
Resume.io Overview: Key Facts
| Feature | Details |
|---|---|
| Founded | 2012 (Acquired by Talent in 2021) |
| Trustpilot Rating | 4.3/5 (55,128 reviews as of February 2026) |
| Free Plan | Yes, with limited features |
| Premium Cost | $29.95 every 4 weeks (after $2.95 trial) |
Customer Feedback: What 55,000+ Reviews Reveal
Resume.io maintains a 4.3 out of 5 rating on Trustpilot based on over 55,000 reviews as of February 2026, suggesting the platform delivers value for many users.
What Users Like
- Intuitive design and ease of use
- Professional template variety
- Quick creation of ATS-optimized resumes
- Helpful AI-powered content suggestions
Common Complaints
- Misleading pricing structure and hidden paywalls
- Difficult cancellation process with continued charges
- Inconsistent customer support, especially for billing disputes
- No email receipts for transactions
One reviewer noted: "Filled out a whole resume after being promised a free resume to download and at the end of it they beg for money." Another reported being charged €75 over three months "despite multiple attempts to cancel."
Is Resume.io Free?
Resume.io does offer a free version, but its limitations are significant. The free plan restricts users to one resume and one cover letter, with downloads available only as TXT files or PDFs using the basic Vancouver template. There's no access to the premium template library or advanced customization options.
The confusion arises because Resume.io markets itself prominently as a "free resume builder," which is technically true, but many users report investing considerable time creating a polished resume only to discover at the download stage that accessing their preferred template requires a paid subscription. This experience has led to accusations of bait-and-switch tactics.
For a more detailed analysis of Resume.io's value proposition, check out our comprehensive Resume.io review.
Understanding Resume.io's Pricing Structure
Resume.io operates on a freemium model with three distinct pricing tiers:
- Free Plan: One resume and one cover letter, limited to TXT format or PDF with basic Vancouver template
- Premium Monthly Trial: $2.95 for seven days with full access, then automatically converts to $29.95 every four weeks
- Premium Quarterly Plan: $49.95 every three months with unlimited access
Both premium plans come with a 7-day money-back guarantee, though this only applies to charges made during the trial period, not to full subscription fees once the trial ends. This auto-renewal feature is where many user complaints originate.
What Reddit Users Say About Resume.io Scam Concerns
Reddit discussions reveal significant frustration among users who feel deceived by the platform's billing practices. One detailed account from user RiisiTori describes being charged for nearly a year after their 7-day trial ended without clear notification that a monthly subscription had been activated. According to this user, Resume.io refused to refund these charges and notably doesn't send email invoices or receipts.
This pattern, where users claim they weren't adequately warned about auto-renewal or found the subscription terms buried in fine print, appears repeatedly in online discussions. The lack of email confirmations for charges is particularly concerning, as it prevents users from maintaining proper financial records and complicates refund requests.
How to Cancel Your Resume.io Subscription
Understanding how to properly cancel your Resume.io subscription is essential given the widespread complaints about unwanted charges.
Cancellation Methods
- Visit resume.io/contact/cancel-subscription, enter your registered email, and click "Cancel Subscription"
- Log in, click your profile photo, select "Account Settings," and downgrade to the free plan through "My Plan"
- Contact support at support@resume.io if you encounter difficulties
You should receive a confirmation email with further instructions, check your spam folder if it doesn't arrive promptly. For step-by-step guidance, our detailed article on how to cancel Resume.io subscription provides additional troubleshooting tips.
Why Resume.io Charged You and How to Get a Refund
Unexpected charges from Resume.io typically occur when a free trial automatically converts to a paid subscription. If you don't cancel before the 7-day trial ends, the service transitions to a $29.95 monthly plan without requiring additional confirmation.
Steps to Request a Refund
- Cancel your subscription immediately to prevent further charges
- Contact Resume.io's billing team with transaction screenshots and card details
- Clearly explain that you didn't intend to activate a paid subscription
Resume.io's refund policy is restrictive. The platform doesn't offer refunds once a full subscription has been activated, only charges made during the 7-day trial period are eligible for refund. If more than seven days have passed, you may need to dispute the charge directly with your bank or credit card company.
For more information on this process, see our guide on how to get Resume.io refund.
A Smarter Alternative: PitchMeAI
While Resume.io offers solid resume-building capabilities, PitchMeAI provides a more comprehensive solution. This platform personalizes your resume for each specific job description with a single click through its Chrome extension, which works on any webpage containing a job posting.
PitchMeAI not only adapts your resume to match job requirements but also identifies hiring managers, finds their email addresses, and crafts personalized outreach messages, helping you bypass applicant tracking systems and open direct communication channels with decision-makers. The pricing is transparent: three free credits after signup, a 3-day free trial with 10 credits, then $22 per month for unlimited usage. Users report a 3x increase in interview invitations compared to traditional application methods.
Final Verdict: Is Resume.io a Scam?
After examining the evidence, Resume.io is not a complete scam, but it does employ business practices that many users find deceptive. The platform is a legitimate company founded in 2012, acquired by Talent in 2021, and serving over 25 million users worldwide. Its core resume-building functionality works as advertised, with quality templates and helpful AI-powered features.
However, the concerns about resume io scam are not entirely unfounded. The platform's marketing emphasizes "free" resume building while burying the significant limitations of the free tier. The automatic conversion from trial to paid subscription, combined with inadequate notification practices and a restrictive refund policy, creates an environment where users feel trapped and deceived.
If you decide to use Resume.io, proceed with caution: carefully read all terms before starting any trial, set calendar reminders to cancel before auto-renewal dates, document all transactions and cancellation attempts, and monitor your credit card statements closely. For those seeking a more transparent and comprehensive job search solution, platforms like PitchMeAI offer clearer pricing and additional features that address the entire application process.
Skip the uncertainty around Resume.io and create a PitchMeAI account and install the Chrome extension to tailor each resume to the job, reach recruiters directly, and get 3x more interviews with zero effort.
FAQ
Is Resume.io a scam or a legitimate resume builder?
Resume.io is a legitimate company founded in 2012 and acquired by Talent in 2021, with a 4.3/5 Trustpilot rating from over 55,000 reviews. Its resume builder, templates, and AI suggestions generally work as advertised. However, many users feel misled by its aggressive “free” marketing, auto-renewing trials, and restrictive refund policy, which fuels the perception of a scam.
Is Resume.io really free to use?
Resume.io offers a limited free plan that includes one resume and one cover letter, with downloads only as TXT files or as a PDF using the basic Vancouver template. Access to premium templates and advanced customization requires a paid subscription. Many users feel misled because the platform is advertised as a “free resume builder,” but the paywall often appears at the download stage after they have invested time creating a resume.
Why did Resume.io charge me after the trial?
Unexpected Resume.io charges usually happen when the 7-day $2.95 premium trial automatically converts to a recurring subscription (typically $29.95 every 4 weeks or $49.95 quarterly). If you do not cancel before the trial ends, your card is billed without an extra confirmation step. Many complaints arise because users say they were not clearly warned about this auto-renewal and did not receive email receipts.
How do I cancel my Resume.io subscription properly?
To cancel Resume.io, either go to resume.io/contact/cancel-subscription, enter your registered email, and click “Cancel Subscription,” or log in, open Account Settings via your profile photo, and downgrade to the free plan under “My Plan.” If you run into issues, contact support@resume.io. You should receive a confirmation email; if not, check your spam folder and keep screenshots of your cancellation steps.
Can I get a refund from Resume.io for unwanted charges?
Resume.io’s refund policy is strict. Refunds are typically only available for charges made during the 7-day trial period, not for full subscription fees after the trial converts. If you are charged unexpectedly, cancel your subscription immediately and contact Resume.io’s billing support with transaction screenshots and card details. If more than seven days have passed or support refuses a refund, your best option is to dispute the charge directly with your bank or credit card provider.