If you've subscribed to Resume.io and want your money back, understanding the refund process is essential. Many users seek a resume io refund after encountering unexpected charges or realizing the service doesn't meet their needs. This guide explains how to obtain a refund from Resume.io in February 2026, covering their refund policy, cancellation steps, and what to expect when contacting customer support.
Understanding Resume.io's Refund Policy
Resume.io offers a 7-day money-back guarantee, but only during the trial period. If you signed up for the Premium Monthly Trial at $2.95 for seven days, you can request a refund before it auto-renews at $29.95 every four weeks. Once your subscription converts to a full paid plan, refunds are not available for unused time.
The policy applies to both the Premium Monthly plan ($29.95 every four weeks) and Premium Quarterly plan ($49.95 every three months). The only exception is billing errors, such as being charged after canceling, which requires contacting their billing team.
| Feature | Details |
|---|---|
| Refund Eligibility | 7-day trial period only |
| Full Subscription Refunds | Not available after trial ends |
| Contact Method | Email support via contact form |
| Customer Rating | 4.3/5 on Trustpilot (55,128 reviews) |
What Users Say About Resume.io Refunds
According to Trustpilot reviews from February 2026, user experiences with Resume.io's refund and cancellation process are mixed. While the platform maintains a 4.3 out of 5 rating, pricing transparency and cancellation difficulties are common complaints.
Common Complaints
- Feeling misled by "free" labels and discovering unexpected charges after the trial
- Being charged even after attempting to cancel subscription
- Cancellation process described as "intentionally deceptive" and designed to obstruct cancellation
- Some users report being charged for months despite multiple cancellation attempts
Positive Feedback
- Some customers praise responsive and helpful customer support
- Quick resolution of issues when support team is engaged
- Professional templates and easy-to-use resume builder
Many users don't realize they'll need to pay until after completing their resume. One reviewer noted: "Filled out a whole resume after being promised a free resume to download and at the end of it they beg for money."
How to Cancel Your Resume.io Subscription
Before requesting a refund, you must cancel your subscription to avoid future charges. Follow these steps:
- Log in to your Resume.io account using your registered email address
- Navigate to the cancellation area by visiting the cancellation form at https://resume.io/contact/cancel-subscription or accessing Account Settings through your profile photo in the upper right corner
- Click "Cancel Subscription" and follow on-screen instructions
- Check your email (including spam folder) for confirmation message
Important: Save your cancellation confirmation email and monitor your bank statements for at least two billing cycles after canceling. Deleting your account does not cancel your subscription, these are separate actions.
For more detailed guidance, visit cancel Resume.io subscription.
How to Contact Resume.io Customer Service for a Refund
Resume.io handles refund requests on a case-by-case basis through their support team. There is no dedicated refund form.
Contact Methods
- Visit the contact page at https://resume.io/uk/contact and select "Billing" from the dropdown menu
- Email support directly at support@career.io
Information to Include
- Screenshot of your transaction
- Name on your payment card
- Last four digits of the card
- Clear explanation of why you're requesting a refund
- Reference to the 7-day money-back guarantee if applicable
Customer support experiences vary significantly. While some users describe the team as "THE MOST responsive, most kind customer support team ever," others report unresponsive service and difficulties with cancellations. For comprehensive contact information, see how to contact Resume.io customer service.
Documentation and Common Mistakes to Avoid
Proper documentation is essential when seeking a refund. Take these steps to protect yourself:
What to Document
- Screenshots of subscription details, including sign-up date and trial period end date
- All email communications from Resume.io
- Cancellation confirmations
- Billing receipts and transaction records
Common Mistakes
- Waiting too long to cancel (refunds only available during 7-day trial)
- Not checking spam folder for confirmation emails
- Failing to monitor bank statements after canceling
- Assuming account deletion cancels subscription
If charged after canceling, immediately contact Resume.io's billing team with your documentation. If they don't respond or refuse a legitimate request, dispute the charge with your credit card company. For complete policy details, visit Resume.io refund policy.
A Better Alternative: PitchMeAI
If you're frustrated with Resume.io's refund policies, consider PitchMeAI. This platform helps candidates land interviews by personalizing resumes for each job in a single click through a Chrome extension that works on any webpage with a job description.
PitchMeAI also finds hiring managers, locates their email addresses, and crafts personalized outreach emails. New users get 3 free credits, followed by a 3-day free trial with 10 credits. After the trial, unlimited usage costs just $22 per month, more affordable than Resume.io's $29.95 monthly plan.
The platform includes a resume builder that generates ATS-optimized resumes from your existing resume, free text, or voice notes. Users report increasing their interview rate by up to 3x with tailored resumes and direct recruiter outreach.
Final Thoughts
Obtaining a resume io refund from Resume.io requires quick action within the 7-day trial period. Cancel your subscription actively rather than simply stopping use, document everything from sign-up to cancellation confirmation, and monitor your bank statements for unauthorized charges.
If you encounter billing issues, contact Resume.io's support team at support@career.io immediately with all relevant documentation. Given the challenges many users face with billing and cancellation processes, consider whether Resume.io truly meets your needs or if alternatives like PitchMeAI might offer better value and transparency for your job search in 2026.
While you secure your Resume.io refund, create your free PitchMeAI account and install our Chrome extension to tailor each resume to the job, message recruiters directly, and start tripling your interviews.
FAQ
Am I eligible for a Resume.io refund?
You're only eligible for a Resume.io refund during the 7-day trial period, such as the $2.95 Premium Monthly Trial, and you must request it before it auto-renews at $29.95 every four weeks. Once the trial converts to a full paid plan, Resume.io does not provide refunds for unused time, except in clear billing error cases.
How do I cancel my Resume.io subscription to stop future charges?
Log in to your Resume.io account, then either go directly to the cancellation form at https://resume.io/contact/cancel-subscription or open Account Settings via your profile photo and select “Cancel Subscription.” Follow the on-screen steps and check your email (including spam) for a cancellation confirmation. Keep this email and monitor bank statements for at least two billing cycles.
Does deleting my Resume.io account cancel my subscription?
No. Deleting your Resume.io account and canceling your subscription are separate actions. You must explicitly cancel your subscription through the cancellation form or Account Settings to stop recurring charges; otherwise, billing can continue even if the account is removed.
How do I contact Resume.io customer service to request a refund?
Resume.io processes refunds via their support team on a case-by-case basis. Go to https://resume.io/uk/contact and choose “Billing” from the dropdown, or email support directly at support@career.io. Include a transaction screenshot, name on the card, last four card digits, a clear explanation of your request, and refer to the 7-day money-back guarantee if it applies.
What should I do if I was charged by Resume.io after canceling?
First, gather documentation: your cancellation confirmation email, screenshots of subscription details and dates, all emails from Resume.io, and billing receipts. Contact their billing team via the contact form or support@career.io with this evidence and request a correction or refund. If they don't respond or refuse a legitimate claim, you can escalate by disputing the charge with your credit card company using the same documentation.