If you've decided that Resume Genius no longer fits your career needs, knowing how to cancel your resume genius subscription is essential to avoid unwanted charges. Whether you've landed your dream job or found a better tool, this guide walks you through the cancellation process in 2026, covering standard methods, alternative approaches, refund policies, and what to expect after canceling.
| Feature | Details |
|---|---|
| Cancellation Methods | Account dashboard, phone, or live chat |
| Refund Eligibility | Full refund within 14-day money-back guarantee |
| Phone Support | (866) 215-9048 |
| Email Support | support@resumegenius.com |
| Trustpilot Rating | 4.5/5 (43,799 reviews) |
What Users Are Saying About Cancellation
Resume Genius maintains a 4.5 out of 5 rating on Trustpilot based on 43,799 reviews as of February 2026, but cancellation experiences vary.
What Users Like
- Exceptional customer support with representatives like Frank C., Evelyn, and Nicolas C. receiving specific praise
- Quick response times when contacting support directly
- Courteous and knowledgeable support team that resolves issues efficiently
Common Complaints
- Account management page can be misleading with hard-to-locate unsubscribe button
- Unexpected charges after trial period due to unclear subscription terms
- Some users experience delays in receiving refunds
Most cancellation issues are resolved when users contact customer support directly, making it crucial to reach out for assistance if problems arise.
Step-by-Step Guide to Canceling Your Subscription
The most reliable way to cancel is through your account dashboard:
- Visit the Resume Genius homepage and click "Login" in the top right corner
- Enter your registered email and password
- Click your profile icon and select "My Account" from the dropdown
- Find "My Subscription" at the top of the window
- Click "Cancel Subscription" and follow the prompts
You'll receive immediate confirmation and retain access to premium features until the end of your current billing period.
Resume Genius Cancel Subscription Number
Call Resume Genius customer support at (866) 215-9048 if you prefer speaking with a representative or encounter online cancellation issues.
| Day | Hours (EDT) |
|---|---|
| Monday-Friday | 8 AM, 12 AM |
| Saturday-Sunday | 10 AM, 6 PM |
Have your account email ready when calling. Representatives will verify your identity and process your cancellation immediately. This method works best if you've lost account access or the online option isn't appearing.
Resume Genius Live Chat
Live chat offers real-time support without phone calls. Navigate to the Resume Genius website, find the chat icon (usually bottom right corner), and initiate a conversation. Explain you want to cancel, and the representative will guide you through the process or handle it directly. User reviews from early 2026 highlight positive experiences with representatives like Nicolas C., Maggie S., and Wendy Prieto.
Resume Genius Cancel Subscription Email
Resume Genius's official policy states cancellations aren't processed through email. You must cancel through account settings, phone, or live chat. However, if you can't access your account or reach support otherwise, send a detailed request to support@resumegenius.com including:
- Your full name
- Email address associated with your account
- Clear statement requesting subscription cancellation
Email cancellation isn't recommended and may take 1-2 business days for response. Always follow up to confirm completion, as email requests require additional verification.
Resume Genius Cancel Subscription Refund
Resume Genius offers a 14-day money-back guarantee on all paid plans. Contact customer support before the trial expires via phone, live chat, or account dashboard to receive a full refund.
Refund Policy Details
- Within 14 days: Full refund available
- After 14 days: No refund, but subscription won't renew
- Access continues until end of paid billing cycle
Document your cancellation request and keep confirmation emails. If you haven't received your refund within a reasonable timeframe, contact support again with your confirmation details.
Is It Free to Cancel Your Resume Genius Subscription?
Yes, canceling is completely free with no additional charges or penalties. You won't be billed again after your current billing period ends. The only timing consideration is the 14-day refund window, cancel within this period for a full refund, or cancel later to prevent future charges while keeping access until your paid period expires.
Troubleshooting Common Cancellation Issues
If you can't find the "Cancel Subscription" option:
- Clear your browser cache
- Try a different browser
- Access from desktop instead of mobile
- Use "Forgot Password" link if you can't log in
For subscriptions purchased through third-party payment processors or app stores, cancel through that platform instead. If technical difficulties persist, contact customer support for manual cancellation assistance.
Confirmation and What Happens After Cancellation
After canceling, you'll receive a confirmation email with your cancellation date and when premium access ends. Save this email as documentation. You'll retain paid features until your billing period expires, Resume Genius doesn't provide prorated refunds for unused time.
Download any formatted resumes before your subscription expires. After cancellation, your account reverts to the free plan with TXT-only downloads.
Monitor your bank statements for the next billing cycle to confirm no additional charges appear.
A Better Alternative for Your Job Search
If you're seeking a more comprehensive solution, consider PitchMeAI. While Resume Genius focuses on resume building, PitchMeAI personalizes your resume for each job description with a single click through its Chrome extension, increasing interview invitations by up to 3x.
Key Features
- Resume optimization for specific job descriptions
- Hiring manager identification and email finding
- Personalized outreach email crafting
- ATS-optimized resume builder with voice note support
Start with 3 free credits, then access a 3-day free trial with 10 credits. Unlimited usage costs $22/month after the trial. For a detailed comparison, check out this comprehensive comparison.
Final Thoughts on Canceling Your Resume Genius Subscription
Canceling your resume genius subscription is straightforward when you know the right steps. Use your account dashboard, call (866) 215-9048, or use live chat, all methods are free of additional charges. Cancel within 14 days for a full refund, and always save your confirmation email. If you encounter difficulties, Resume Genius's customer support team is available to help. As you continue your job search, consider tools offering personalized resume optimization and direct hiring manager outreach to maximize your interview opportunities.
After you cancel Resume Genius, create a PitchMeAI account and install the Chrome extension to automatically adapt each resume to the job, contact recruiters directly, and get 3x more interviews with zero effort.
FAQ
How do I cancel my Resume Genius subscription from my account dashboard?
Log in to Resume Genius, click your profile icon, and select “My Account.” At the top of the window, open “My Subscription,” then click “Cancel Subscription” and follow the prompts. You’ll receive an immediate confirmation email and keep premium access until the end of your current billing period.
Can I cancel my Resume Genius subscription by phone?
Yes. Call Resume Genius support at (866) 215-9048 between 8 AM–12 AM EDT (Monday–Friday) or 10 AM–6 PM EDT (Saturday–Sunday). Have the email linked to your account ready so the representative can verify your identity and process your cancellation on the spot.
Can I cancel my Resume Genius subscription by email?
Resume Genius states that cancellations are not processed via email. You should cancel through your account settings, phone, or live chat. If you cannot access those, you can email support@resumegenius.com with your full name, account email, and a clear cancellation request, but expect 1–2 business days for a response and always confirm that your subscription was actually canceled.
What is Resume Genius’s refund policy when I cancel?
Resume Genius offers a 14-day money-back guarantee on paid plans. If you cancel within 14 days, you can request a full refund via your dashboard, phone, or live chat. After 14 days, you’re not eligible for a refund, but your subscription simply won’t renew and you’ll keep premium access until the end of the paid billing cycle. Keep all confirmation emails in case you need to follow up.
What happens to my account and resumes after I cancel Resume Genius?
After cancellation, you’ll receive an email confirming the date your premium access ends. You can still use paid features until the current billing period expires, but there are no prorated refunds for unused time. Once your plan ends, your account reverts to the free tier, which limits you to TXT-only downloads—so download all formatted resumes before your subscription expires and monitor your bank statements to ensure no further charges appear.