Claims Call Center Representative at Zurich North America | Apply at Zurich North America | Jobs near Oregon

About the role

About Zurich North America

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated Claims Call Center team in early May 2026. If you are passionate about customer service and want to help people, we want to talk to you. This role offers an in depth, 6-week training that covers everything you’ll need to get started.

***All candidates hired must live in the United States. The preferred time zones are CST, PST, and MST.***

Your Day to Day Responsibilities:

Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner.
Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.
Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.
Provide feedback and recommendations to the team to improve the quality of customer care.
Follow procedures to ensure adherence to the company’s risk and compliance policies.

Highlights:

8-hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time)
The position is fully remote, including training
Annual Merit Increase & Bonus Opportunity
Opportunity Potential for Overtime Pay
Amazing PTO
401K Match
Career mobility
Medical, Vision & Dental

Basic Qualifications:

High School Diploma or Equivalent
+6 months Customer Service experience
Data entry experience

Work from home office requirements:

Designated workspace free from noise and other distractions
Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Preferred Qualifications:

6 months call center experience
Strong data entry skills and the ability to type 32 WPM or more
Demonstrated proficiency in Windows based operating systems and Microsoft office
Ability to navigate multiple computer screens and browsers quickly and accurately
Strong comprehension skills, professional demeanor
Solid oral & written communication skills
Demonstrated strong attention to detail and solid problem-solving skills
Insurance knowledge preferred

Compensation and Benefits:

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.

The pay range shown is a national average and may vary by location. The proposed Hourly rate range for this position is $17.79-$21.64, with short-term incentive bonus eligibility set at 5%.

We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]

Why Zurich?

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers.

Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.

Zurich complies with 18 U.S. Code 1033.

Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.

Key skills/competency

Customer Service, Claims Processing, Data Entry, Problem-Solving, Communication Skills, Attention to Detail, Risk Management, Compliance, Insurance Knowledge, Professionalism.

How to get hired

Tailor your resume: Highlight customer service, data entry, and problem-solving skills. Quantify achievements in previous roles.
Craft a compelling cover letter: Express your passion for customer service and Zurich's mission. Mention preferred time zones.
Prepare for the interview: Be ready to discuss your experience resolving complex issues and working in a remote environment.
Showcase your remote work readiness: Detail your home office setup and reliable high-speed internet.

Frequently asked questions

What are the work from home requirements for the Claims Call Center Representative role at Zurich?

To be successful as a Claims Call Center Representative at Zurich, you'll need a designated workspace free from distractions and a stable, high-speed internet connection with at least 5 Mbps upload and 10 Mbps download speeds.

What is the training like for a Claims Call Center Representative at Zurich?

Zurich provides an in-depth, 6-week paid training program for new Claims Call Center Representatives, covering all essential knowledge and skills to start your role effectively. This training is conducted remotely.

What are the preferred time zones for remote Claims Call Center Representatives at Zurich?

Zurich prefers remote Claims Call Center Representatives to reside in and work within the Central Standard Time (CST), Pacific Standard Time (PST), or Mountain Standard Time (MST) time zones.

What is the hourly pay range for a Claims Call Center Representative at Zurich?

The hourly pay range for a Claims Call Center Representative at Zurich is $17.79 - $21.64. Actual pay depends on your specific role, location, skills, and experience.

Does Zurich North America offer career advancement opportunities for Claims Call Center Representatives?

Yes, Zurich emphasizes career mobility and offers opportunities for growth within the company for Claims Call Center Representatives.

What benefits does Zurich North America offer to its employees?

Zurich North America offers a comprehensive benefits package, including a 401K match, PTO, medical, vision, and dental insurance, along with annual merit increases and potential bonuses.

What are the basic qualifications for a Claims Call Center Representative at Zurich?

Basic qualifications include a High School Diploma or equivalent, at least 6 months of customer service experience, and data entry experience.

Is this a fully remote position for the Claims Call Center Representative role?

Yes, the Claims Call Center Representative position at Zurich is fully remote, including the initial 6-week training period.

Claims Call Center Representative

Job highlights