Claims Call Center Representative
Zurich North America · Utah, United States
- Hybrid
- Full-time
- $45,000 / year
- Utah, United States
Job highlights
- Process first notice of loss claim reports accurately.
- Resolve complex claims inquiries and problems effectively.
- Liaise with clients to exchange information and resolve issues.
- Follow company procedures for risk and compliance.
- Fully remote position with training included.
About the role
About Zurich North America
Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich’s customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated Claims Call Center team in early May 2026. If you are passionate about customer service and want to help people, we want to talk to you. This role offers an in depth, 6-week training that covers everything you’ll need to get started.***All candidates hired must live in the United States. The preferred time zones are CST, PST, and MST.***
Your Day to Day Responsibilities:
- Process clients’ first notice of loss claim reports received through Zurich’s phone & non-phone reporting options in a timely and accurate manner.
- Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.
- Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.
- Provide feedback and recommendations to the team to improve the quality of customer care.
- Follow procedures to ensure adherence to the company’s risk and compliance policies.
Highlights:
- 8-hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time)
- The position is fully remote, including training
- Annual Merit Increase & Bonus Opportunity
- Opportunity Potential for Overtime Pay
- Amazing PTO
- 401K Match
- Career mobility
- Medical, Vision & Dental
Basic Qualifications:
- High School Diploma or Equivalent
- +6 months Customer Service experience
- Data entry experience
Work from home office requirements:
- Designated workspace free from noise and other distractions
- Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down
Preferred Qualifications:
- 6 months call center experience
- Strong data entry skills and the ability to type 32 WPM or more
- Demonstrated proficiency in Windows based operating systems and Microsoft office
- Ability to navigate multiple computer screens and browsers quickly and accurately
- Strong comprehension skills, professional demeanor
- Solid oral & written communication skills
- Demonstrated strong attention to detail and solid problem-solving skills
- Insurance knowledge preferred
Compensation and Benefits:
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us. The pay range shown is a national average and may vary by location. The proposed Hourly rate range for this position is $17.79-$21.64, with short-term incentive bonus eligibility set at 5%. We offer competitive pay and comprehensive benefits for employees and their families. [Learn more about Total Rewards here.]Why Zurich?
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers.Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code 1033.
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Key skills/competency
- Claims Processing
- Customer Service
- Call Center Operations
- Data Entry
- Problem Solving
- Communication Skills
- Risk Management
- Compliance
- Insurance Knowledge
- Professional Demeanor
Skills & topics
- Claims Representative
- Call Center
- Customer Service
- Zurich
- Insurance
- Remote
- Data Entry
- Claims Processing
- Customer Care
- Representative
How to get hired
- Tailor your resume: Highlight customer service, data entry, and any call center experience. Quantify achievements.
- Craft a compelling cover letter: Express your passion for customer service and Zurich's mission.
- Prepare for the interview: Practice answering questions about customer service scenarios and problem-solving.
- Showcase technical skills: Be ready to demonstrate typing speed and computer navigation abilities.
- Highlight remote work readiness: Emphasize your ability to work independently in a home office setting.
Technical preparation
Practice typing speed tests (aim for 32 WPM).,Familiarize yourself with Windows and MS Office.,Practice navigating multiple browser windows.,Prepare to demonstrate data entry accuracy.
Behavioral questions
Describe a time you handled a difficult customer.,How do you prioritize tasks under pressure?,Share an example of problem-solving.,How do you ensure accuracy in your work?
Frequently asked questions
- What are the remote work requirements for a Claims Call Center Representative at Zurich North America?
- To be successful as a Claims Call Center Representative at Zurich North America, you will need a designated workspace free from noise and distractions, along with a stable, high-speed internet connection of at least 5 Mbps upload and 10 Mbps download.
- What is the hourly pay range for the Claims Call Center Representative role at Zurich North America?
- The proposed hourly rate range for the Claims Call Center Representative position at Zurich North America is $17.79-$21.64, with eligibility for short-term incentive bonuses.
- What are the basic qualifications for a Claims Call Center Representative at Zurich?
- Zurich North America requires candidates for the Claims Call Center Representative role to have a High School Diploma or equivalent, at least 6 months of customer service experience, and data entry experience.
- Does Zurich North America offer training for the Claims Call Center Representative position?
- Yes, Zurich North America provides an in-depth, 6-week training program for its Claims Call Center Representatives, covering all necessary skills to get started in the role.
- What preferred qualifications does Zurich look for in a Claims Call Center Representative candidate?
- Zurich prefers candidates with 6 months of call center experience, strong data entry skills (32 WPM+), proficiency in Windows and Microsoft Office, ability to navigate multiple computer screens, strong comprehension, professional demeanor, excellent communication, attention to detail, problem-solving skills, and ideally, insurance knowledge.
- What are the operating hours for the Claims Call Center Representative role at Zurich?
- The Claims Call Center Representative role at Zurich operates on an 8-hour shift between 7:00 AM and 7:00 PM Central Standard Time, Monday through Friday.
- What time zones are preferred for remote Claims Call Center Representatives at Zurich North America?
- Zurich North America prefers remote Claims Call Center Representatives to reside in and work from the Central Standard Time (CST), Pacific Standard Time (PST), or Mountain Standard Time (MST) time zones.
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