Intern, Customer
Zuora · United States
- Hybrid
- Full-time
- $40,000 / year
- United States
Job highlights
- Support AI-driven workflows and data analysis.
- Assist with digital and scaled customer success programs.
- Handle ad-hoc data requests and build reports.
- Gain SaaS Customer Success strategy exposure.
- Gain experience in operational support and documentation.
About the role
About Zuora
At Zuora, we do Modern Business. We’re helping people subscribe to new ways of doing business that are better for people, companies and ultimately the planet. It’s an approach resulting from the shift to the Subscription Economy that puts customers first by building recurring relationships instead of one-time product sales and focuses on sustainable growth. Through our leading expertise and multi-product suite, we are transforming all industries and working with the world’s most innovative companies to monetize new business models, nurture subscriber relationships and optimize their digital experiences.
The Opportunity and the Team
Zuora’s Customer Success organization helps customers realize maximum value from their investment in Zuora. The Customer Success Strategy & Operations team supports both the CS organization and our customers by building the processes, tools, and systems that enable Customer Success to operate effectively at scale. We are looking for a detail-oriented intern to support operational and analytical work during a temporary coverage period.
In this role, you will work closely with Strategy & Operations managers to support digital and scaled Customer Success programs and test emerging AI-driven workflows, with data analysis and reporting as core supporting activities. The work is hands-on and execution-focused, well suited for someone who enjoys working with data, systems, and clearly defined processes, and who wants exposure to how Customer Success strategy is executed in a SaaS environment.
This is a remote position.
About You
AI Testing & Data Validation
- Test AI-enabled workflows by reviewing outputs for accuracy, completeness, and relevance.
- Compare AI outputs against source systems and documented business rules.
- Perform structured validations and track findings to support iteration and improvement.
Digital & Scaled CS Program Support
- Support digital and scaled Customer Success programs by translating defined campaigns and business rules into clean, structured executable documents.
- Support campaign tracking and iteration based on results.
Data Requests & Reporting
- Support ad-hoc data requests related to customer and team performance (e.g., CS KPIs).
- Build and maintain reports in Excel (formulas, pivot tables, basic data modeling).
- Assist with reporting from Salesforce and other enterprise systems, including quarter-end and planning-related reports.
- Document report logic and data sources to ensure repeatability.
Operational Support
- Help manage and prioritize incoming reporting, analysis, and operational requests.
- Support the creation and maintenance of process decks, documentation, and written materials used by the CS team.
- Support quarter-end, planning, and initiative-related analysis as needed.
Your Experience
- Currently pursuing a degree in business, operations, analytics, information systems, or a related field.
- Coursework, projects, or hands-on experimentation involving AI automation (e.g., evaluating AI outputs for accuracy and quality, basic prompt building and testing).
- Strong Excel skills (formulas, pivot tables).
- Comfortable working with data across multiple systems and learning new tools quickly.
- Experience with Salesforce reporting is a plus, not required.
- High attention to detail, strong organization, and clear written communication.
Nice to Have
- Experience through coursework or personal projects exploring more advanced AI use cases, such as building simple agents or end-to-end workflows.
- Exposure to CRM or analytics systems.
- Prior experience in reporting, analysis, or operations-focused roles or coursework.
Pay And Benefits
#ZEOLife at Zuora
As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often and learn constantly—it’s exciting. Our people, whom we refer to as “ZEOs
Skills & topics
- Customer Success
- Internship
- Data Analysis
- AI Testing
- Excel
- Reporting
- Operations
- SaaS
- Business
- Analytics
How to get hired
- Tailor your resume: Highlight coursework and projects in AI, data analysis, and Excel relevant to the Customer Intern role at Zuora.
- Showcase your skills: Emphasize attention to detail, organizational abilities, and clear communication in your application.
- Prepare for interviews: Be ready to discuss your experience with data validation and your interest in SaaS operations.
- Research Zuora: Understand their subscription economy model and customer success focus to align with their values.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for the Customer Intern role at Zuora?
- The Customer Intern role at Zuora involves supporting operational and analytical work within the Customer Success Strategy & Operations team. Key responsibilities include testing AI-enabled workflows, assisting with digital and scaled Customer Success programs, handling ad-hoc data requests and reporting in Excel and Salesforce, and providing general operational support. This internship offers hands-on experience in a SaaS environment.
- What qualifications are essential for the Zuora Customer Intern position?
- Essential qualifications for the Zuora Customer Intern position include currently pursuing a degree in business, operations, analytics, information systems, or a related field. Strong Excel skills (formulas, pivot tables), comfort with data across multiple systems, and high attention to detail are crucial. Experience with AI automation testing, even through coursework or projects, is also important.
- Is this a remote internship opportunity at Zuora?
- Yes, this Customer Intern position at Zuora is a remote position, offering flexibility for candidates to work from their location.
- What kind of AI experience is Zuora looking for in a Customer Intern candidate?
- Zuora is looking for candidates with coursework, projects, or hands-on experimentation involving AI automation. This includes experience evaluating AI outputs for accuracy and quality, and potentially basic prompt building and testing. Exposure to more advanced AI use cases is considered a plus.
- How can I demonstrate my Excel skills for the Zuora Customer Intern application?
- To demonstrate your Excel skills for the Zuora Customer Intern application, highlight specific coursework, projects, or prior work experience where you utilized formulas, pivot tables, and basic data modeling. Mention your ability to build and maintain reports and document their logic, as detailed in the job description.
- What is the Subscription Economy model that Zuora focuses on?
- The Subscription Economy model, as championed by Zuora, focuses on building recurring customer relationships and providing ongoing value rather than one-time product sales. It emphasizes customer retention, predictable revenue, and sustainable growth, transforming how businesses operate across various industries.
- What is Zuora's approach to Customer Success and its importance?