Technical Writer

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.

We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role Overview: Technical Writer

We are looking for a Technical Writer to join the Technical Publications department. This is a hybrid role based in San Jose, CA three days a week, reporting to the Manager, Technical Publications. You will help deliver a growing portfolio of capabilities in threat prevention and business enablement by turning complex technical information into clear, effective documentation. Join us to make your mark on the planning and product roadmap at the forefront of the world’s cloud security leader.

What You’ll Do (Role Expectations)

• Translate complex technical information into high-quality documentation and UI text—including release notes, tooltips, and error messages—tailored for both technical and non-technical audiences
• Enhance documentation usability and clarity by integrating strategic graphics, illustrations, and visual aids
• Collaborate cross-functionally with SMEs in Engineering, Field Support, Sales, and Product Marketing to ensure technical accuracy and content relevance
• Drive user experience by establishing documentation standards, style guides, and terminology to ensure consistency across all platforms
• Lead and mentor the technical writing team while overseeing project scheduling and management to ensure the timely delivery of all documentation initiatives

Who You Are (Success Profile)

• You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
• You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
• You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
• You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
• You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.

What We’re Looking For (Minimum Qualifications)

• U.S. citizen with 3+ years of technical writing experience and a Bachelor’s degree or equivalent in Communications, Technical Writing, or a related field (certifications included)
• Demonstrated leadership through mentoring and the ability to influence cross-functional teams and project outcomes without formal authority
• Technical expertise in REST API documentation, with deep hands-on proficiency in OpenAPI Specification (Swagger) and JSON
• Advanced workflow management using JIRA and Confluence to track, manage, and deliver documentation projects
• Strategic, audience-centric approach to content, ensuring all documentation is written in direct context with the target user's specific needs and technical level

What Will Make You Stand Out (Preferred Qualifications)

• Experience in writing online help, knowledge base articles, and working in Agile environments
• Familiarity with network and/or cloud security, web-based or mobile products
• Hands-on experience with HTML5/CSS

Benefits at Zscaler

Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including various health plans, time off, parental leave, retirement options, education reimbursement, and in-office perks.

Key skills/competency

• Technical Documentation
• REST API
• OpenAPI Specification (Swagger)
• JSON
• JIRA
• Confluence
• Content Strategy
• Cross-functional Collaboration
• Mentorship
• Cybersecurity Concepts