Technical Account Manager
@ Zowie

Warsaw, Mazowieckie, Poland
$130,000
On Site
Full Time
Posted 5 hours ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXXX******* @zowie.com
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Job Details

About Zowie

At Zowie, we’re revolutionizing how businesses interact with their customers. We’re creating a future where AI Agents handle 100% of customer service interactions—delivering instant, personalized, and exceptional experiences. Leading brands like GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, and MediaMarkt trust our platform to handle millions of conversations monthly.

About the role

As a Technical Account Manager at Zowie, you will become a builder‐coach owning the adoption outcomes for our GenAI platform. Your role involves guiding customers from initial configuration to transformative impact by designing integrations, shaping best practices, and enabling self‐service capabilities. You will serve as the ultimate advisor while collaborating with internal teams and Account Directors to drive successful customer journeys.

What you'll do

  • Become an expert in building and customizing AI Agents.
  • Bridge business needs with technical solutions.
  • Handle advanced configurations and integrations with systems like e-commerce platforms, CRMs, and APIs.
  • Advise and build strong relationships with customer champions and stakeholders.
  • Manage a portfolio of customers across onboarding, optimization, renewal, and advocacy.
  • Collaborate with internal teams to relay customer feedback and success stories.

Ideally, you'll bring with you

  • 5+ years experience working with B2B customers and 3+ in technical account management or solutions consulting.
  • Passion for translating technology into business impact.
  • Ability to independently engage with customers and drive implementations.
  • Hands-on technical experience in prompt engineering, JS/Python scripting, and API integrations.
  • Proven track record of building stakeholder relationships and consultative success.
  • Exceptional communication skills in English with the ability to simplify complex concepts and demonstrate ROI.
  • Strong project management, problem-solving, and analytical skills.

It'll be awesome if you have

  • Experience in AI Agents chatbots, CRM, or customer service technologies.
  • Enterprise-level project experience with C-level stakeholder engagement.
  • Prior roles combining customer success and implementation ownership.

AI-native culture

Our team embraces AI for speed, creativity, documentation, and scale. We look for innovative ideas and continuous improvement using emerging tools.

Our Team

We are ambitious, innovative, and united like a sports team. We take full ownership of our work, support each other, thrive on change, and maintain high autonomy as we grow.

Key skills/competency

  • Technical Account Management
  • GenAI
  • Customer Success
  • Integration
  • API
  • Scripting
  • Project Management
  • Communication
  • Consulting
  • Customer Engagement
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How to Get Hired at Zowie

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it to technical account management responsibilities.
  • Highlight technical skills: Emphasize API integrations and scripting.
  • Prepare examples: Demonstrate customer success stories and ROI.
  • Research Zowie: Understand their GenAI platform and client base.

📝 Interview Preparation Advice

Technical Preparation

Review API integration documentation.
Practice JS and Python scripting.
Study GenAI platform case studies.
Update technical certifications.

Behavioral Questions

Describe a challenging client scenario.
Explain your consultative success strategy.
Share your approach to process mapping.
Discuss managing stakeholder expectations.

Frequently Asked Questions