Community Support Specialist @ ZORA
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About Zora
Zora is a new kind of on-chain social network empowering creators and users through crypto and an innovative internet experience.
About the Role
The Community Support Specialist role involves engaging directly with our community to educate, assist, and foster growth through timely support. This role is perfect for someone passionate about Web3 and creative in their approach to community building.
Expected Commitment
20 hours per week, including at least one weekend day. Core support hours align with GMT (Western/Central Europe).
Key Responsibilities
- Triage and prioritize support requests from social channels.
- Collaborate across time zones for round-the-clock coverage.
- Reduce response times across key support channels.
- Create tickets in Linear for product and engineering teams.
- Perform content moderation on various platforms.
What We're Looking For
- Strong understanding of Ethereum, tokens, and market mechanics.
- Experience in customer support or community management.
- Detail-oriented with strong writing and communication skills.
- Ability to work autonomously in a remote-first environment.
- Familiarity with crypto platforms, tokens, and DEXs.
- Interest in Web3 news and culture, especially on Farcaster or X.
- Hands-on experience with Zora or similar platforms.
- Experience in community moderation or engagement.
Compensation
Hourly pay rate from $25/hr to $30/hr USD. Compensation reflects market indicators, candidate experience, and skill level. Zora may offer higher compensation in exceptional circumstances.
Equal Opportunity
Zora is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination.
Why Join Us?
- Remote-first culture with global collaboration.
- Competitive compensation with financial incentives.
- Comprehensive benefits and home office reimbursement.
- Career development opportunities through mentorship and training.
- Diverse, inclusive, and creative work environment.
Key skills/competency
- Web3
- Ethereum
- Customer Support
- Community Management
- Content Moderation
- Communication
- Remote Work
- Problem-solving
- Time Management
- Collaboration
How to Get Hired at ZORA
🎯 Tips for Getting Hired
- Customize your resume: Highlight Web3 and support experience.
- Research Zora: Understand their mission and crypto innovation.
- Leverage relevant skills: Emphasize customer support and technical know-how.
- Prepare for interviews: Practice scenario-based questions and remote setups.