Web Engineer Lead

About The Role

Zoom seeks a technical expert to design, enhance, and deliver the engineering framework for its global web presence. This role requires proficiency in modern CMS platforms, cloud infrastructure, and web performance optimization. Candidates should have experience with large-scale architecture decisions, CMS migrations, and managing high-traffic, multi-domain properties. The individual will collaborate with the Senior Engineering Manager on strategy, delivery, and technical direction. Success lies in balancing engineering precision with cross-functional collaboration to create reliable, fast, accessible, and AI-ready web solutions that drive measurable business impact.

About The Team

This position is part of Zoom's Website Engineering team, focused on developing and expanding the technical framework behind Zoom's global online presence. The team brings together web engineers, CMS specialists, SEO/AEO experts, and performance engineers who collaborate closely with Marketing, Product, Design, and Localization. Emphasis is placed on technical expertise, automation, and creating fast, accessible, and impactful digital experiences.

Responsibilities

• Driving modernization toward a scalable website architecture across a multi-domain estate, including marketing sites, product hubs, support portals, developer portals, and regional sites. Consolidating fragmented properties while advancing modernization toward a scalable, CDN-delivered, cloud-hosted stack on AWS and Azure.
• Implementing multi-site and multi-tenant patterns, Core Web Vitals optimization, performance engineering, URL and routing strategies, and creating an accessible, WCAG-compliant, localized experience for global audiences.
• Establishing an advanced performance reporting layer using Core Web Vitals dashboards and synthetic monitoring tools like Lighthouse CI, SpeedCurve, Calibre, and New Relic. Incorporating Amplitude for product analytics, funnel reporting, site-health SLOs, and regression alerting.
• Tying web technical performance and uptime to revenue metrics by measuring Core Web Vitals regressions, latency spikes, and downtime events against conversion and bounce impacts.
• Championing observability and reliability engineering by enhancing monitoring, creating alerts, establishing SLAs/SLOs, and designing CI/CD pipelines for efficient deployments on AWS and Azure environments.
• Bringing extensive expertise in Optimizely (CMS 12, SaaS, DXP) and WordPress, including backend work in .NET, C#, PHP, CDN configuration, caching, APIs, and content modeling.
• Managing CMS architecture and migrations comprehensively, creating self-serve backends enabling teams to build pages on governed frameworks without relying on engineering as a constraint. Evaluating advanced platforms, and directing migrations from systems like Optimizely or WordPress through seamless cutover processes.
• Leading enterprise CMS transformation initiatives by applying expertise in executing large-scale CMS migrations, platform consolidations, and re-architecture programs from strategy to implementation. Ensuring business continuity, SEO/AEO preservation, performance, governance, and alignment with stakeholders throughout the process.
• Owning the technical framework for SEO and AI-search readiness across SSR/SSG, schema, structured data, canonicals, hreflang, sitemaps, and Core Web Vitals is critical. Collaborating with the SEO/AEO team ensures traditional ranking and discoverability for ChatGPT, Perplexity, Claude, Gemini, and other LLMs during every launch. Catching and resolving gaps at go-live helps prevent problems from emerging in the following weeks.
• Driving AI-powered efficiency in engineering and operations by utilizing GitHub, Cursor, AI-assisted CI/CD, and intelligent debugging to enhance development processes. Expanding AI-driven workflows into content operations, SEO/AEO, QA, and release management to automate tasks and eliminate manual pipelines.
• Leading technical delivery and project management alongside engineering teams and stakeholders, managing roadmap execution, sprint planning, dependencies, releases, and capacity planning. Collaborating across Marketing, Product, Design, Localization, Brand, and Leadership to ensure alignment, mitigate risks, and achieve successful execution.

What We’re Looking For

• 12+ years of hands-on web engineering experience with technical leadership on complex, high-traffic, multi-domain web properties.
• Deep expertise with Optimizely (CMS 12 / SaaS / DXP) and WordPress, including backend work in .NET/C# and PHP.
• Advanced frontend engineering expertise with React, Vue, or similar, ensuring responsive and accessible UI development through semantic markup, ARIA, and automated accessibility testing.
• Command of CDN architecture and cloud hosting on AWS and Azure, with proven experience leading multiple large-scale CMS migrations end-to-end.
• Management of Core Web Vitals and performance engineering, utilizing tools like Lighthouse CI, SpeedCurve, Calibre, New Relic, and Amplitude, with reporting linked to business metrics.
• Technical SEO and AEO expertise—SSR/SSG, schema, structured data, canonicals, hreflang, sitemaps—to achieve measurable organic search results, including generative platform discoverability.
• Web security solutions encompassing OWASP, CSP, WAF/bot management, third-party tag governance, and incident response strategies.
• CI/CD, observability, and reliability engineering by defining SLAs/SLOs, enhancing monitoring and alerting, and designing deployment pipelines for AWS and Azure environments.
• Support and guidance for the team in executing automated testing and quality assurance for unit, integration, and end-to-end processes using Jest, Playwright, and Cypress. Overseeing tagging and analytics instrumentation through tools like Google Tag Manager, Amplitude, and Tealium.
• Expertise with AEO and LLM-search readiness for generative search platforms such as ChatGPT, Perplexity, Gemini, Claude and other LLMs. Design self-serve content models and utilize CRO, A/B testing, and experimentation platforms effectively.

Key skills/competency

• Web Engineering Leadership
• CMS Architecture & Migration
• Cloud Infrastructure (AWS, Azure)
• Web Performance Optimization (Core Web Vitals)
• Technical SEO & AEO
• Reliability Engineering (SRE)
• Frontend Engineering (React, Vue)
• Backend Development (.NET, C#, PHP)
• CI/CD & DevOps
• AI-Search Readiness