Technical Account Engineer
@ Zoom

Hybrid
$130,000
Hybrid
Full Time
Posted 9 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXX****** @zoom.us
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Job Details

Overview

The Technical Account Engineer role at Zoom exclusively supports the highest-tier customers as the primary point of contact for technical consultation on web and mobile development. This role involves expert guidance, rapid technical issue resolution, and fostering relationships to drive customer success.

About The Team

The team handles complex and sensitive support issues for Zoom's Elite customers.

Responsibilities & Requirements

  • Bachelor's in Computer Science, Engineering, or equivalent experience.
  • At least 5 years in software development, solution architecture, or developer advocacy.
  • Expertise in full-stack web development, including TCP/IP, HTTP, HTML/CSS, JavaScript, and RESTful API.
  • Proficiency with modern frontend technologies such as Node.js, React, Vue.js, JavaScript (ES6+), TypeScript, and CSS3.
  • Experience in cross-platform mobile development frameworks like Flutter and React Native. Native Android and iOS development are a plus.
  • Excellent communication skills for building strong customer relationships.

Compensation & Benefits

Salary ranges from $76,800 to $186,200 with additional bonuses and equity, based on qualifications and experience. Benefits include a comprehensive perks program supporting physical, mental, emotional, and financial well-being along with work-life balance opportunities.

Work Arrangement & Application Process

This role follows a structured hybrid work model, blending office and remote environments. Applicants have at least 5 days to apply, with the anticipated closing date on 11/01/25.

Key skills/competency

Technical Account Engineer, customer support, web development, mobile development, RESTful API, Node.js, React, Vue.js, TCP/IP, communication

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How to Get Hired at Zoom

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical and customer support skills.
  • Research Zoom's culture: Review mission, benefits, and work style.
  • Emphasize web expertise: Showcase full-stack and mobile development projects.
  • Prepare for technical interviews: Practice coding and problem-solving exercises.

📝 Interview Preparation Advice

Technical Preparation

Review web and mobile technology stacks.
Practice coding in JavaScript and TypeScript.
Study RESTful API integration techniques.
Refresh TCP/IP and network fundamentals.

Behavioral Questions

Demonstrate customer conflict resolution examples.
Discuss handling high-pressure technical issues.
Showcase teamwork in complex projects.
Explain effective client communication experiences.

Frequently Asked Questions