Strategic Workforce Planning Business Partner

Strategic Workforce Planning Business Partner at Zoom

Zoom is seeking its first dedicated Strategic Workforce Planning Business Partner to establish a world-class practice from inception. This pivotal role focuses on building the foundational structure for how a global organization manages its most valuable asset: its people. If you thrive in a dynamic, start-up-like environment within a global company, are open to strategic pivots, and aim to create a lasting legacy practice, this opportunity is for you. We need a 'builder' capable of navigating ambiguity while effectively influencing executives and leading discussions.

The Strategic Workforce Planning (SWP) team is a newly formed, high-impact competency at Zoom. As a critical, cross-functional group, its mission is to ensure Zoom possesses the right talent, with the appropriate skills, at the optimal time to achieve its future business objectives.

As the inaugural hire for this function, you will serve as the primary architect of Zoom's SWP infrastructure. You will collaborate directly with leadership to transition from reactive hiring to a proactive, data-driven workforce strategy. Your core mission is to establish the authoritative 'source of truth' for headcount across the entire enterprise. This role reports directly to the Head of Strategic Workforce Planning.

Responsibilities

• Standardization & Centralization: Design and implement a centralized global headcount management framework that seamlessly connects Talent Acquisition, HR, and Finance.
• Governance & Methodology: Establish enterprise-wide methodologies for headcount planning and approval governance, ensuring all workforce decisions are aligned with financial forecasts and strategic priorities.
• Strategic Modeling: Lead complex scenario planning and cost-rebalancing cycles to ensure Zoom’s workforce remains resilient amidst market fluctuations.
• Operational Efficiency: Optimize workflows and enhance data integrity, moving the organization from manual tracking to automated, high-fidelity reporting.
• Executive Influence: Translate intricate workforce data into compelling narratives, providing strategic insights that guide senior leadership’s decision-making, rather than just reporting numbers.

What We’re Looking For

• Bachelor’s degree in HR or Organizational Development, Finance, Data Science, Business Administration, Economics, or a related field.
• 10+ years of experience in Strategic Workforce Planning, People Analytics, or Finance Strategy.
• At least 3+ years of experience specifically focused on building a SWP function or team.
• A Proven Builder: Demonstrated track record of establishing or significantly transforming an SWP organization, balancing initial foundational work with a long-term vision.
• A Strategic Navigator: Understanding of the necessity for 'managing up' when building a new function, comfortable challenging the status quo, and aligning diverse stakeholders.
• Technically Multi-Faceted: A unique background combining HR Strategy, Finance, and Computer Science, understanding the 'why' of people strategy, the 'how' of financial budgeting, and the 'what' of data architecture.
• An Executive Communicator: Comfortable engaging C-suite leaders, capable of commanding a room, and defending a data-driven strategy.
• Analytical Rigor: Advanced skills in workforce modeling, financial forecasting, and data visualization.
• Systems Thinking: Deep experience with HCM and FP&A tools (e.g., Workday, Adaptive) and a clear vision for their integration to create a 'source of truth.'
• Adaptability: A 'start-up' mindset, energized by ambiguity and the opportunity to create something new.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

Key skills/competency

• Strategic Workforce Planning
• People Analytics
• Finance Strategy
• Headcount Management
• Workforce Modeling
• Financial Forecasting
• Data Visualization
• HR Strategy
• Executive Communication
• Systems Integration (HCM/FP&A)