Upmarket Solutions Engineer, Zoom Phone
Zoom · United States
- Hybrid
- Full-time
- $146,000 / year
- United States
Job highlights
- Engineer enterprise telephony solutions for large organizations.
- Collaborate with sales, product, and engineering teams.
- Demonstrate advanced UCaaS and CCaaS solutions.
- Influence product roadmaps with market insights.
- Requires 7+ years in technical pre-sales roles.
About the role
Solutions Engineer, Zoom Phone
As a Senior Solutions Engineer for Zoom Phone in our Upmarket segment, you'll be at the forefront of enterprise communications innovation. You'll serve as a trusted technical advisor, helping large organizations transform their telephony and collaboration experiences. This role offers the unique opportunity to work across customer-facing and internal teams—from designing solutions that solve complex business challenges to collaborating with product and engineering teams to shape the future of Zoom's telephony platform. You'll thrive in a dynamic, growth-oriented environment where your expertise directly influences both customer success and product evolution.
About The Team
You'll join a collaborative team of technical experts who are passionate about delivering enterprise-grade communications solutions. Our team works closely with Sales Engineers, UCaaS Advisors, Product Management, Architecture, and Quality Assurance teams to ensure Zoom Phone meets the highest standards for reliability and performance. We value knowledge sharing, continuous learning, and cross-functional collaboration. Together, we're building the future of enterprise telephony while supporting each other's growth and development.
Responsibilities
- Translating business objectives into comprehensive telephony solution strategies for enterprise customers
- Partnering with Sales Engineers, UCaaS Advisors, and specialists to align technical recommendations with customer needs
- Collaborating with product, architecture, and quality teams to test and validate new telephony features before production release
- Demonstrating advanced UCaaS and CCaaS solutions to technical and executive audiences
- Diagnosing and troubleshooting complex telephony and network configurations during proof-of-concept phases
- Influencing product roadmaps by sharing customer use cases and market insights with Product Management teams
- Delivering targeted demonstrations showcasing telephony integrations, AI-powered features, and workflow automations
- Creating and maintaining technical documentation to support solution delivery and sales enablement
- Mentoring team members on advanced telephony concepts and best practices
What We're Looking For
- Bringing 7+ years of experience in technical pre-sales or customer-facing engineering roles
- Demonstrating expert-level understanding of telephony technologies, including SIP, RTP, QoS, COS, codecs, and PBX architectures
- Applying strong knowledge of enterprise networking fundamentals: routing, switching, LAN/WAN, firewalls, TCP/IP (IPv4), DNS, and SBCs
- Understanding UCaaS and CCaaS market landscape, including competitors like Microsoft, Cisco, RingCentral, Amazon, and 8x8
- Collaborating effectively across departments—product management, QA, architecture, and customer success
- Communicating complex technical concepts in clear, business-relevant terms
- Holding certifications such as MCSE, CCIE, or equivalent networking and telecommunication credentials (preferred)
- Thriving in dynamic, growth-oriented environments with a self-motivated and analytical approach
Compensation
Salary Range or On Target Earnings: $146,000.00 - $319,400.00. In addition to the base salary and/or OTE listed, Zoom has a Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value. Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location-based compensation structure; there may be a different range for candidates in this and other locations.
Application Timeline
Anticipated Position Close Date: 06/30/26. At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
Key skills/competency
- Solutions Engineering
- Telephony Solutions
- UCaaS CCaaS
- SIP RTP QoS
- Network Fundamentals
- Enterprise Sales
- Product Management Collaboration
- Technical Demonstrations
- Customer Success
- Problem Solving
Skills & topics
- Solutions Engineer
- Zoom Phone
- Telephony
- UCaaS
- CCaaS
- SIP
- RTP
- QoS
- PBX
- Networking
- Pre-sales
- Enterprise Communications
- Technical Advisor
- Cloud Communications
- Collaboration
How to get hired
- Tailor your resume: Highlight your 7+ years of technical pre-sales experience, focusing on telephony, UCaaS, and CCaaS expertise. Quantify achievements.
- Showcase technical depth: Emphasize your understanding of SIP, RTP, QoS, PBX architectures, and enterprise networking fundamentals. Mention relevant certifications (MCSE, CCIE).
- Demonstrate collaboration: Provide examples of working with sales, product, architecture, and QA teams to deliver complex solutions.
- Prepare for technical interviews: Be ready to demonstrate advanced UCaaS/CCaaS solutions and troubleshoot network configurations.
- Research Zoom: Understand Zoom's mission, values, and their impact on enterprise communications.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key technical skills required for a Solutions Engineer at Zoom?
- For the Solutions Engineer, Zoom Phone role, key technical skills include expert-level understanding of telephony technologies (SIP, RTP, QoS, codecs, PBX architectures) and strong knowledge of enterprise networking fundamentals (routing, switching, LAN/WAN, firewalls, TCP/IP, DNS, SBCs). Familiarity with UCaaS and CCaaS market landscapes is also crucial.
- How does Zoom approach hybrid work for its Solutions Engineers?
- Zoom employs a structured hybrid approach, balancing office-based and remote work. The specific work style (Hybrid, Remote, or In-Person) for the Solutions Engineer role will be indicated in the job posting, reflecting Zoom's commitment to flexibility and effective collaboration.
- What is the salary range for the Upmarket Solutions Engineer position at Zoom?
- The anticipated salary range for the Upmarket Solutions Engineer role at Zoom is between $146,000.00 and $319,400.00. Zoom also considers base salary, bonus, and equity value as part of its Total Direct Compensation philosophy, with starting pay based on qualifications and experience, and a location-based compensation structure.
- What experience level is expected for this Solutions Engineer role at Zoom?
- The Upmarket Solutions Engineer position at Zoom typically requires a minimum of 7 years of experience in technical pre-sales or customer-facing engineering roles. This ensures candidates possess the necessary expertise to advise large organizations on complex telephony solutions.
- How can I best highlight my qualifications for a Solutions Engineer job at Zoom?
- To best highlight your qualifications for a Solutions Engineer role at Zoom, tailor your resume to emphasize your deep understanding of telephony and networking technologies, your experience in technical pre-sales, and your ability to collaborate effectively across different teams. Mentioning relevant certifications like MCSE or CCIE is also beneficial.
- What does Zoom's 'Total Direct Compensation' philosophy mean for this role?
- Zoom's Total Direct Compensation philosophy means that your overall compensation package includes not just your base salary, but also potential bonuses and equity value. This holistic approach aims to reward employees comprehensively for their contributions.
- Will I be demonstrating solutions to executives in this Solutions Engineer role?