Solutions Engineer

Solutions Engineer at Zoom

The purpose of the Solutions Engineering role is to design, implement, and optimize tailored technical solutions that address complex organizational needs and drive operational efficiency.

About The Team

The Zoom sales team drives success by offering innovative communication solutions to clients globally. They prioritize partnerships and a customer-focused approach to enhance virtual collaboration. Their efforts are vital in expanding Zoom's international reach and ensuring businesses maximize virtual communication potential.

Responsibilities

• Leading strategic sales engagements, providing expert-level technical support to clients and internal teams.
• Acting as a subject-matter expert on AI, UCaaS and CCaaS technology, industry trends, and competitive landscape.
• Collaborating with the Global architecture and Customer Success Engineering teams to drive product enhancements and innovation.
• Contributing to sales strategy, marketing initiatives, product development, and processes based on customer feedback and market insights.
• Conducting thorough analyses of client requirements to deliver tailored engineering solutions.

What We’re Looking For

• Have experience in technical customer-facing roles in a UCaaS / CCaaS environment.
• Be highly proficient in all areas related to our products and represent the technical aspects of how we solve customer problems.
• Possess experience in Unified Communications or Contact Center support as a Solutions Engineer.
• Have experience in working within a high-volume Account environment.
• Demonstrated expertise in integrating APIs or automating workflows effectively to enhance operational efficiency and streamline processes.
• Demonstrated expertise in networking protocols and implement security best practices effectively.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment

We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law. If you need any assistance or accommodations due to a medical condition, or if you need assistance accessing our website or completing the application process, please let us know by emailing us at careers@zoom.us.

Key skills/competency

• Technical Solutions Design
• UCaaS/CCaaS Expertise
• API Integration
• Workflow Automation
• Networking Protocols
• Security Best Practices
• Strategic Sales Support
• Customer Requirement Analysis
• Product Innovation
• Market Insights