Senior AI Specialist

What You Can Expect

As a Senior AI Specialist, you are the field-facing expert on Zoom’s AI platform—especially AI Companion and Custom AI Companion. This role partners with sales and solution teams to identify high-impact AI use cases and designs outcome-focused, production-ready workflows. You also lead customer workshops, proofs of value, and executive briefings that move opportunities from interest to execution. Additionally, you communicate Zoom’s AI strategy and agentic framework, creates field-ready assets centered on business outcomes, and provides structured feedback to Product and Engineering.

About The Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

What We’re Looking For

• 4+ years in technical pre-sales, solutions engineering, or AI consulting with enterprise customers.
• Demonstrate effective grasp of GenAI (LLMs, RAG, agentic AI) and how to embed AI in business workflows.
• Have advanced prompt engineering skills and knowledge.
• Understanding how different frontier models behave including Gemini, OpenAI, Anthropic, NVidia, Meta.
• Show market and commercial awareness of AI Knowledge Management systems (i.e. Glean, Amazon Q, Microsoft, Coveo).
• Present and facilitate effectively, simplifying complex technical concepts for senior business and IT audiences.
• Be able to collaboration with sales, marketing, and product; comfortable leading through influence.
• Show hands-on prototyping (Python, Cursor, etc), experience with Salesforce/ServiceNow/Jira, familiarity with cloud AI services (a bonus).

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Key skills/competency

• AI Platform Management
• Generative AI (GenAI)
• Large Language Models (LLMs)
• Prompt Engineering
• Technical Pre-sales
• Solutions Architecture
• Business Workflow Design
• Customer Engagement
• Python Prototyping
• CRM Integration (Salesforce, ServiceNow)