Revenue Operations Analyst (AI Automation)
Zoom · India
- Hybrid
- Full-time
- $110,000 / year
- India
Job highlights
- Optimize revenue processes using AI tools.
- Partner with cross-functional teams for efficiency.
- Drive automation for smarter decision-making.
- Improve pipeline visibility and forecast accuracy.
- Implement scalable, growth-focused solutions.
About the role
Revenue Operations Analyst AI Automation - Zoom
Own and optimize end-to-end Demand-to-Retention (D2R) processes across the go-to-market lifecycle—from pipeline generation and forecasting to CPQ, billing, and renewals. Partner with Sales, Marketing, Finance, IT, and Deal Desk to improve pipeline visibility, forecast accuracy, and overall revenue performance. Leverage AI-powered tools (e.g., Claude code and similar platforms) to streamline workflows, enhance data quality, and drive smarter decision-making. This role focuses on identifying gaps, re-engineering processes, and implementing scalable, automation-driven solutions that improve efficiency and growth.
About The Team
The team sits within Zoom Video Communications’s Go-To-Market and Revenue Operations function. They work cross-functionally with Sales, Finance, Legal, Customer Operations, and IT to build a scalable, compliant, and data-driven revenue engine. Focused on process excellence and systems strategy, the team enables scalable Go-To-Market growth and efficient revenue management.
Responsibilities
- Possessing comprehensive knowledge of the Revenue Operations lifecycle, including lead routing, data enrichment, qualification frameworks, pipeline governance, forecasting, deal desk processes, and renewals or expansions.
- Collaborating across Sales, Finance, Product, and Customer Success teams.
- Possessing experience utilizing AI tools (e.g., Claude, Claude Code, ChatGPT, and similar platforms with Salesforce CRM to automate workflows, enhance data accuracy, and drive insights.
- Demonstrating expertise in designing and implementing AI-driven process improvements for lead routing, enrichment, scoring, forecasting accuracy, and pipeline health analysis.
- Optimizing workflows and governance structures across the revenue tech stack to improve operational efficiency.
- Identifying process gaps and drive continuous improvements across systems and workflows.
- Supporting enablement and adoption of new processes, tools, and automation initiatives.
What We’re Looking For
- Hold qualifications in Business, Finance, or a related field of study.
- Bring over 5 years of experience in operational roles related to market strategies, revenue processes, or business workflows, with required proficiency in Salesforce CRM (SFDC).
- Demonstrate familiarity with diverse sales and marketing tools, such as Leadspace, LeanData, Clari, Clay, Apollo, ZoomInfo, Zuora or similar CPQ systems, Lusha, or equivalent platforms.
- Have good experience with AI/automation tools such as Claude, GPT-based tools, or similar platforms for workflow automation, analysis, or data operations.
- Have previous experience in revenue operations in a SaaS environment.
- Have good communication and stakeholder management skills to drive RevOps process optimization and reengineering across global teams (US, UK, EU, APAC).
- Have good organizational and project management capabilities.
- Be able to operate in a global work environment, with flexibility to align working hours (up to ~11 PM IST) to support EMEA, APAC, and U.S. stakeholders.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is only for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
Key skills/competency
- Revenue Operations
- AI Automation
- Salesforce CRM
- Process Re-engineering
- Pipeline Management
- Forecasting Accuracy
- CPQ Systems
- Stakeholder Management
- SaaS Operations
- Workflow Optimization
Skills & topics
- Revenue Operations
- Analyst
- AI Automation
- Salesforce CRM
- SaaS
- Go-to-Market
- Process Optimization
- Forecasting
- CPQ
- Demand Generation
How to get hired
- Tailor your resume: Highlight AI, Salesforce CRM, and revenue operations experience.
- Showcase AI proficiency: Emphasize experience with tools like Claude or GPT.
- Quantify achievements: Use numbers to demonstrate impact on efficiency and accuracy.
- Prepare for behavioral questions: Focus on collaboration and problem-solving skills.
- Research Zoom's culture: Align your application with their commitment to support.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the primary focus of the Revenue Operations Analyst AI Automation role at Zoom?
- The primary focus is to own and optimize end-to-end Demand-to-Retention (D2R) processes across the go-to-market lifecycle, leveraging AI-powered tools to enhance efficiency, data quality, and decision-making.
- What AI tools are mentioned for this Revenue Operations Analyst position at Zoom?
- The job description specifically mentions AI tools like Claude, Claude Code, ChatGPT, and similar platforms for workflow automation, analysis, and data operations.
- What level of experience is required for the Revenue Operations Analyst role at Zoom?
- The role requires over 5 years of experience in operational roles related to market strategies, revenue processes, or business workflows, with a required proficiency in Salesforce CRM.
- Which cross-functional teams will this Revenue Operations Analyst collaborate with at Zoom?
- This role involves collaboration with Sales, Marketing, Finance, IT, Deal Desk, Product, and Customer Success teams to improve overall revenue performance and processes.
- Is this a remote or hybrid position at Zoom?
- The job description indicates a structured hybrid approach, with the specific work style (Hybrid, Remote, or In-Person) being indicated in the job posting, suggesting it could be hybrid or remote.
- What kind of technical skills are essential for the Revenue Operations Analyst role?
- Essential technical skills include deep knowledge of Salesforce CRM, experience with various sales and marketing tools (e.g., Leadspace, LeanData, Clari), and proficiency in AI/automation tools like Claude or GPT-based platforms.
- What are the key responsibilities for a Revenue Operations Analyst at Zoom using AI?
- Key responsibilities include identifying process gaps, re-engineering processes, implementing AI-driven automation solutions for lead routing and forecasting, optimizing the revenue tech stack, and supporting new tool adoption.
- How does Zoom support its employees in this Revenue Operations Analyst role?
- Zoom offers an award-winning workplace culture with comprehensive benefits, opportunities for growth, and a commitment to fair hiring practices. They also provide accommodations during the hiring process if needed.