Partner CS Enablement Manager

Overview of the Partner CS Enablement Manager Role

Zoom is seeking a strategic and execution-oriented Partner CS Enablement Manager to design, build, and scale learning programs that empower our Partner Success team and the partners they enable. This role will own the end-to-end enablement motion for Partner Success, creating structured onboarding, continuous learning, certification paths, and playbooks to ensure consistent, high-quality partner-led customer outcomes.

You will collaborate closely with Partner Success Managers, Partner Programs, Product, Sales Enablement, and Global Customer Success to translate strategy into scalable learning experiences. Your mission is to ensure every Partner Success Manager, and every enabled partner, has the knowledge, tools, and confidence to drive adoption, retention, and expansion.

Key Responsibilities

Build Partner Success Enablement Strategy

• Define and own the enablement framework for Partner Success and partner-facing CS motions.
• Translate Partner Success strategy into structured learning journeys.
• Create role-based learning paths for Partner Success Managers and Partner-led CS teams.
• Align enablement with GTM priorities, product roadmap, and partner tiers.

Design Learning Content & Playbooks

• Build scalable onboarding programs for new Partner Success Managers.
• Create partner-facing training for adoption, renewal, churn prevention, and expansion motions, leveraging Zoom CS training and content.
• Develop playbooks for:
  • Onboarding and success planning
  • Adoption and activation
  • Risk identification and churn mitigation
  • Renewals and expansion
• Produce content across formats: LMS courses, live workshops, certifications, guides, toolkits.

Enable Product, Tools & Telemetry Mastery

• Own training on Zoom CS tooling (e.g., PARi, health dashboards, AI tooling).
• Build enablement around customer telemetry, health scoring, and usage insights.
• Ensure partners and internal teams understand how to operationalize data into action.

Partner-Facing Enablement Programs

• Build scalable partner enablement programs aligned to partner maturity levels.
• Design certification and accreditation paths for partner CS teams.
• Enable partners on Zoom products, success frameworks, and lifecycle motions.
• Partner with Partner Marketing and Programs to launch and scale partner learning initiatives.

Cross-Functional Alignment

• Work with Product, Sales Enablement, CS Ops, and Partner Programs to align messaging.
• Translate product launches into Partner Success–ready enablement.
• Act as the enablement voice of Partner Success across Zoom.

Measure & Optimize Enablement Impact

• Define enablement success metrics tied to:
  • Adoption and activation
  • Renewal and churn
  • Time-to-productivity for new hires and partners
• Analyze performance data and iterate programs continuously.
• Gather feedback from Partner Success Managers and partners to improve learning.

Performance Metrics

Success in this role will be measured by:

• Time-to-Productivity for new Partner Success Managers.
• Partner and PSM certification completion rates.
• Adoption of enablement content and tools.
• Partner-led adoption and activation rates.
• Renewal and churn trends influenced by enablement.
• Partner satisfaction with training and readiness.

Qualifications

Required

• 5+ years in Enablement, Training, Customer Success, Partner Programs, or Revenue Enablement.
• Experience building learning programs for customer-facing or partner-facing teams.
• Proven ability to design structured onboarding and continuous learning programs.
• Strong instructional design and content development skills.
• Experience working cross-functionally with Product, CS, Sales, and Programs.
• Strong project management and execution capabilities.

Preferred

• Experience with SaaS, collaboration, or UCaaS platforms.
• Experience enabling channel partners, resellers, or MSPs.
• Familiarity with LMS platforms and enablement tooling.
• Background in Customer Success, Partner Success, or GTM roles.
• Experience building certification or accreditation programs.

Key Skills/Competency

• Enablement Strategy
• Instructional Design
• Learning Program Development
• Partner Success
• Content Creation
• Project Management
• Cross-functional Collaboration
• SaaS Platforms
• LMS Administration
• Data Analysis