Head of Learning Center

What You Can Expect

Zoom is making a pivotal hire in Customer Success. This is a global role and one of the most impactful leadership opportunities in our organization. You'll own the strategy, vision, and execution of Zoom's Learning Center—building it from the ground up to scale with our customers, partners, and ecosystem.

About The Team

Reporting to the Head of Scaled Success, you'll work at the intersection of product, customer success, enablement, and platform—shaping how the world learns Zoom. This is a foundational, legacy-defining opportunity. You'll build something that touches millions of users, shapes Zoom's customer experience, and becomes a critical driver of adoption and retention globally.

Responsibilities

• Designing and launching Zoom's Learning Center strategy, infrastructure, and content ecosystem from the ground up.
• Defining the multi-year roadmap for learning experiences that serve end users, admins, partners, and developers globally.
• Establishing success metrics tied to adoption, product proficiency, time-to-value, and customer satisfaction, and leveraging data insights to continuously optimize learning journeys.
• Leveraging data insights to continuously optimize learning journeys, ensuring content and experiences drive measurable business outcomes.
• Building a learning platform that supports millions of users across languages, industries, and use cases.
• Partnering closely with Product and AI teams to integrate learning into Zoom's broader intelligent platform ecosystem through in-product guidance, AI-driven recommendations, and contextual learning experiences.
• Collaborating with Product, Marketing, Enablement, Partner teams, and Customer Success to align learning strategy with business priorities.
• Defining what content gets built, how it's delivered, and how learners engage across the customer lifecycle.

What We’re Looking For

• Demonstrated ability to build systems, processes, and teams to deliver at scale.
• Demonstrated customer obsession and deep care about learner experience, outcomes, and impact.
• Demonstrated ability to thrive working across Product, CS, Marketing, and Enablement teams.
• 10+ years of experience building or owning large-scale LMS or learning platforms.
• Experience launching learning programs from the ground up in high-growth or enterprise environments.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Key skills/competency

• Learning Center Strategy
• LMS Platform Management
• Content Ecosystem Design
• Learning Experience Design
• Data Analytics for Learning
• Product Proficiency Metrics
• Cross-functional Collaboration
• AI Integration in Learning
• Customer Success Focus
• Global Scalability