Global AI Specialist
Zoom
Job Overview
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Job Description
Global AI Specialist at Zoom
Zoom is expanding its global Contact Center Solution Engineering team and is seeking a Global AI Specialist with expertise in Customer Experience, Artificial Intelligence, and Virtual Agents. This pivotal role focuses on leveraging advanced AI solutions to drive innovation and worldwide expansion. We are looking for a professional dedicated to developing AI systems capable of reasoning, decision-making, and executing actions to deliver impactful, scalable results. Key responsibilities include designing, deploying, and enhancing technical solutions that tackle complex business challenges and boost operational efficiency through intelligent automation.
About The Team
Reporting to the Head of Contact Center Solution Engineering, this position bridges AI innovation, customer success, and solution engineering. You will collaborate closely with Product, Sales, Architects, and Customer Success Engineering teams to showcase how Zoom’s AI solutions enhance customer experiences, foster automation, and deliver measurable business value. This is a strategic opportunity to significantly influence Zoom’s CX AI ecosystem and empower customers to achieve operational excellence through intelligent, agentic AI engagement.
Responsibilities
- Supporting CX AI architecture conversations and contributing to technical blueprints that enable agentic AI, virtual assistants, and agentic workflows.
- Driving best practices for customer journey personalization by analyzing customer behavior to deliver hyper-personalized experiences.
- Partnering with Product, Architects, CSEs, and Sales teams to align AI technologies with customer experience strategies.
- Presenting and demonstrating Zoom’s AI solutions to highlight their power in the CX space and their ability to create better experiences.
- Collaborating with AI teams to support, deliver, and scale workshops, proofs of concept (POCs), and paid pilots aimed at accelerating revenue delivery.
- Serving as a trusted advisor on Zoom’s Contact Center AI Solutions.
- Building scalable models for AI-driven acceleration and adoption in partnership with Product, Professional Services, and Partners.
What We’re Looking For
- 4+ years of experience in AI/ML architectures, CX Solutions Engineering, AI consulting, or similar technical pre-sales roles.
- Demonstrated technical expertise with deep knowledge in CX platforms, AI/ML (Agent Assist, Bots, Analytics), cloud services, and prompt engineering.
- Direct presentation skills with the ability to deliver engaging workshops and sessions to both technical and non-technical audiences.
- Exhibit success influencing cross-functional stakeholders and leading without direct authority.
Key skills/competency
- AI/ML Architectures
- Customer Experience (CX)
- Virtual Agents
- Solution Engineering
- Prompt Engineering
- Cloud Services
- Technical Pre-sales
- Cross-functional Collaboration
- Intelligent Automation
- Architecture Design
How to Get Hired at Zoom
- Research Zoom's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your Global AI Specialist resume to highlight AI/ML architectures, CX solutions, and prompt engineering expertise, matching Zoom's keywords.
- Showcase AI project impact: Prepare to discuss specific examples of designing, deploying, and enhancing AI solutions for customer experience challenges.
- Understand Zoom's CX products: Familiarize yourself with Zoom Contact Center, Zoom Phone, and their AI integrations to demonstrate domain knowledge.
- Practice scenario-based interviews: Be ready to articulate how you'd leverage AI to solve complex business problems and drive operational efficiency.
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