CX AI Sales Specialist
Zoom
Job Overview
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Job Description
About The Role
The CX AI Sales Specialist is a customer-focused pre-sales professional responsible for understanding customer goals, identifying AI opportunities, and designing intelligent customer journeys that deliver measurable outcomes. You will collaborate with Account Executives, CX Specialists, Solution Consultants, and Forward Deployed Engineers to shape AI-driven customer experiences through discovery, design, and value articulation.
What You’ll Do
- Run pre-sales discovery sessions and workshops.
- Map current and future customer journeys with AI enhancements.
- Translate customer insights into solution recommendations and design concepts.
- Define pilot scope, success metrics, and phased rollout strategies.
- Collaborate with sales, solution consultants, and engineers.
- Enable sales teams with consultative, value-based selling techniques.
- Create tailored proposals and presentations connecting AI to business outcomes.
- Ensure seamless design handoff to post-sales and Professional Services teams.
- Collaborate cross-functionally with Product, Engineering, and Enablement teams.
Experience & Skills Required
- Expertise in conversational, generative, and agentic AI.
- Proven experience in pre-sales solution design or CX consulting.
- Ability to articulate technical AI concepts into business value.
- Strong understanding of virtual agent technologies.
- Excellent facilitation, storytelling, and consultative communication skills.
- Familiarity with CRM systems and sales methodologies.
- Comfortable in fast-paced, customer-facing environments.
Preferred Qualifications
- 6+ years in CX, AI, or automation solution sales.
- 3+ years in Contact Center or Virtual Agent solution design.
- Experience leading customer workshops, journey mapping, and AI opportunity assessments.
Why Join the Team
This role offers the opportunity to transform customer experiences through AI. You will work across sales, design, and product teams, impacting discovery through successful handoff, and helping customers maximize Zoom’s AI CX solutions.
Salary & Compensation
Salary range is from $174,500.00 to $389,400.00 with a Total Direct Compensation philosophy that includes base salary, bonus, and equity. Compensation varies based on location and qualifications.
Ways of Working
This position follows a structured hybrid work approach combining on-site office presence and remote work.
Benefits
Zoom offers a variety of benefits to support physical, mental, emotional, and financial well-being, as well as work-life balance and community contribution.
About Zoom
Zoom helps people stay connected and get more done together through its collaboration platform which includes Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. They foster a problem-solving culture with opportunities to grow and advance.
Our Commitment
Zoom is committed to fair hiring practices and support throughout the interview process, including accommodations for candidates with disabilities.
Key skills/competency
- Pre-sales
- AI
- CX
- Consulting
- Discovery
- Solution Design
- Virtual Agent
- CRM
- Workshops
- Collaboration
How to Get Hired at Zoom
- Research Zoom's culture: Understand their mission and recent news.
- Customize your resume: Emphasize pre-sales and AI skills.
- Highlight CX expertise: Showcase relevant customer experience projects.
- Prepare for behavioral questions: Focus on teamwork and value articulation.
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