Contact Center Partner Solution Engineer
Zoom
Job Overview
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Job Description
What You Can Expect
Zoom seeks a Partner Consulting Solution Engineer to expand its Contact Center team, applying deep Customer Experience (CX) expertise to drive innovative solutions. If you have a passion for working with partners and experience in the Contact Center industry, join us at Zoom!
About The Team
As a Partner Contact Center Consulting Solution Engineer, you will be an expert in Zoom’s Contact Experience solutions. Your role will involve technical onboarding, development, and enablement of CX-focused partners, helping them level up their contact centers while driving Zoom’s growth.
Responsibilities
- Act as a trusted pre-sales advisor for North America and LATAM CX channels.
- Translate technical and business requirements into practical solutions.
- Develop and maintain lasting relationships with CX channel partners.
- Create technical business plans to drive Zoom CX adoption.
- Conduct technical presales training and enablement for partners.
- Collaborate with ZCX Product teams to relay partner and customer feedback.
What We’re Looking For
- 5+ years of CX/Cloud CCaaS Channel Solution Engineering experience.
- Strong business and technical acumen in the CX industry.
- Expertise in Contact Center, Workforce Management, Workforce Engagement, Reporting/Analytics, Chatbot, and Voicebot technologies.
- Experience developing go-to-market channel strategies and technical onboarding.
- Understanding of channel sales motions and CX market trends.
Salary and Benefits
Base salary ranges from $131,200 to $262,400 with additional bonus and equity value, according to qualifications and experience. Zoom also offers a comprehensive benefits program to support your physical, mental, emotional, and financial health, along with a commitment to work-life balance.
Ways of Working
This role follows a structured hybrid approach that blends office and remote work environments.
About Zoom
Zoom helps people stay connected by delivering top collaboration platforms including Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. At Zoom, you will find opportunities to develop your skills and grow your career in a collaborative environment with a commitment to fair hiring practices and support for all candidates.
Key skills/competency
- Contact Center
- Customer Experience
- Partner Consulting
- Pre-sales
- Cloud CCaaS
- Technical Onboarding
- Workforce Management
- Analytics
- Voicebots
- Channel Strategy
How to Get Hired at Zoom
- Research Zoom's culture: Understand their mission, products, and workplace values.
- Customize your resume: Highlight partner consulting and CX expertise.
- Leverage pre-sales experience: Showcase technical and business acumen.
- Prepare case studies: Demonstrate past engagement success with partners.
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