Contact Center Account Executive
Zoom · United States
- Hybrid
- Full-time
- $283,000 / year
- United States
Job highlights
- Sell Zoom Contact Center solutions.
- Partner with direct sales for new opportunities.
- Utilize solution and value selling techniques.
- Develop business within existing accounts.
- Collaborate on go-to-market strategies.
About the role
Contact Center Account Executive
Zoom is looking for Account Executives with specialized experience in Contact Center sales, to partner with direct sales Account Executives to prospect new opportunities and increase sales funnel.
About The Team
The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide. Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.
Responsibilities
- Qualifying leads and perform needs assessment, engaging technical resources
- Creating, delivering, and managing client presentations, proposals and coordinate quarterly business reviews
- Utilizing solution-selling and value-selling techniques to effectively guide sales processes to close
- Developing and maintaining business within existing accounts, managing complex sales situations and sales campaigns
- Partnering with sales Account Executives to upsell current customers and assist in closing potential customers
- Developing go to market co-sell strategy (internal Zoom, alliance partner & channel partners)
- Working strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
What We’re Looking For
- Experience in Telephony Contact Center Sales
- Experience leading others with product/services training; demo and sales guides; learning and training materials
- Experience utilizing Customer Relationship Management (CRM) tool
Compensation
Salary Range or On Target Earnings: $139,100.00 - $283,700.00
In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.
Application Information
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. The anticipated position close date is 06/19/26.
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form. Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings.
Key skills/competency
- Contact Center Sales
- Account Executive
- Solution Selling
- Value Selling
- CRM Tools
- Sales Funnel Management
- Client Presentations
- Needs Assessment
- Sales Strategy
- Lead Qualification
Skills & topics
- Contact Center Sales
- Account Executive
- Sales
- Business Development
- CRM
- Solution Selling
- Value Selling
- Telephony Sales
- Enterprise Sales
- SaaS Sales
How to get hired
- Tailor your resume: Highlight Contact Center sales experience and CRM proficiency.
- Craft a compelling cover letter: Emphasize your understanding of Zoom's solutions.
- Prepare for interviews: Practice solution and value selling scenarios.
- Network with Zoom employees: Gain insights into the team and culture.
- Showcase leadership: Detail experience in product training and sales guides.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for a Contact Center Account Executive at Zoom?
- The anticipated salary range for a Contact Center Account Executive at Zoom is between $139,100.00 and $283,700.00. This range can vary based on qualifications, experience, and location. Zoom also considers total direct compensation, including base salary, bonus, and equity.
- What is Zoom's application deadline for the Contact Center Account Executive role?
- Zoom offers a window of at least 5 days to apply. The anticipated position close date for the Contact Center Account Executive role is June 19, 2026. We encourage you to apply as soon as possible.
- What is the work arrangement for the Contact Center Account Executive position at Zoom?
- The Contact Center Account Executive role at Zoom follows a structured hybrid approach, which combines office-based work with remote work. The specific work style (Hybrid, Remote, or In-Person) is indicated in the job posting.
- What kind of benefits does Zoom offer its employees?
- Zoom provides a comprehensive benefits program designed to support employees' physical, mental, emotional, and financial health, alongside work-life balance and community contributions. This is part of their award-winning workplace culture focused on delivering happiness.
- How can I prepare for the interview process at Zoom for the Account Executive role?
- To prepare for your interview as a Contact Center Account Executive at Zoom, focus on showcasing your experience in telephony contact center sales, your ability to utilize CRM tools, and your proficiency in solution and value selling techniques. Be ready to discuss your experience in leading product training and creating sales guides.
- Does Zoom accommodate candidates with disabilities during the hiring process?
- Yes, Zoom is committed to fair hiring practices and provides accommodations during the hiring process for candidates with disabilities. If you require assistance due to a medical disability, you can submit an Accommodations Request Form, and the team will reach out to support you.
- What is Zoom's Total Direct Compensation philosophy?
- Zoom's Total Direct Compensation philosophy considers base salary, bonus, and equity value. This means your overall compensation package is designed to be comprehensive and reflect your contribution and the value you bring to the company.
- What does Zoom look for in a Contact Center Account Executive candidate?
- Zoom seeks candidates with specific experience in Telephony Contact Center Sales, proven ability to lead others through product/services training, and experience using Customer Relationship Management (CRM) tools. They also value candidates who can engage technical resources and manage complex sales situations.
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