Business Systems Analyst

About the Role: Business Systems Analyst at Zoom

You will optimize sales systems and processes to drive revenue growth. By partnering with cross-functional teams and leveraging CRM expertise, you'll design scalable solutions. Your work will transform how Zoom's sales organization operates and delivers results.

About The Team

Our Digital Transformation team builds systems that power Zoom's sales success. We collaborate across sales, marketing, and engineering to solve complex challenges. We exist to drive efficiency and enable revenue growth through smart automation.

Responsibilities

• Partnering with sales operations, customer success, and solution engineering teams to automate lead-to-revenue processes
• Facilitating requirements sessions with stakeholders to align on solutions and document functional specifications and process flows
• Collaborating with architects, developers, and testers to design, build, and deploy scalable business systems
• Leading delivery teams through development, testing, deployment, and post-launch optimization activities
• Building cross-functional relationships while serving as a subject matter expert on sales processes and systems

What We're Looking For

• Analyze business requirements and develop process flows and solution designs (3+ years)
• Work with Salesforce Sales Cloud including leads, opportunities, contracts, and quotes (1+ years)
• Collaborate with business stakeholders, architects, and developers to deliver end-to-end solutions
• Create business process diagrams including swimlanes, sequence diagrams, and wireframes
• Prototype solutions and iterate based on stakeholder feedback
• Use tools such as JIRA, Confluence, Lucidchart, SOQL, and SQL
• Integrate Salesforce with marketing and sales tools like Marketo, Pardot, or LeanData
• Hold a degree in Computer Science, Information Systems, or equivalent practical experience

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Key skills/competency

• Salesforce Sales Cloud
• CRM
• Business Analysis
• Process Improvement
• Requirements Gathering
• Solution Design
• JIRA
• Confluence
• SQL
• Cross-functional Collaboration