Business Operations Manager

@ Zoom

What You Can Expect

As a Business Operations Manager at Zoom, you will align sales strategies with business objectives, drive revenue forecasting, reporting, and ensure data integrity across the Online organization. You will collaborate with leaders in Sales, Marketing, Product, Finance, and Operations, optimizing processes and building scalable programs that directly impact growth and retention. This role influences high-level decision-making in a dynamic, global environment.

About The Team

The Online Business Operations team supports our global Online organization by driving alignment between sales strategies, business objectives, and measurable outcomes. They manage tools, data, and reporting frameworks that power revenue forecasting, productivity analysis, and executive decision-making in a collaborative environment.

Responsibilities

• Perform budgeting, planning, financial analysis, and variance analysis.
• Enhance costing models, margin management tools, and forecasting processes.
• Analyze sales KPIs, historical trends, and revenue data for meetings and presentations.
• Manage Salesforce CRM data, dashboards, and reporting tools.
• Prepare leadership and stakeholder presentations and provide training.
• Optimize processes and policies to support scalable programs.

What We’re Looking For

We require a strategic operator with a relevant degree and extensive experience. Candidates should have a robust background in managing P&L, financial modeling, budgeting, planning, and revenue forecasting, along with proficiency in Salesforce CRM. Excellent communication, cross-functional partnership, and the ability to lead or mentor teams are essential. Applicants must be comfortable in high-growth environments and prioritize strategically across multiple initiatives.

Salary & Compensation

The salary range is provided as a reference. Zoom offers a Total Direct Compensation philosophy that factors in base salary, bonus, and equity value. Starting pay is based on qualifications and experience and may vary by location.

Ways of Working & Benefits

This role follows a structured hybrid work model, combining office and remote work. Zoom supports employees with a comprehensive benefits program that promotes physical, mental, emotional, and financial health along with work-life balance.

About Zoom

Zoom helps people stay connected through its collaboration platform including Zoom Phone, Zoom Meetings, Zoom Webinars, and more. The company values innovation, teamwork, and supporting employee growth while maintaining fair hiring practices.

Key skills/competency

• Revenue Forecasting
• Financial Analysis
• Budgeting
• Salesforce CRM
• Reporting
• Process Optimization
• Data Integrity
• Cross-functional Collaboration
• Strategic Planning
• Presentation Skills