Associate Solutions Engineer

What You Can Expect

We are hiring an Associate Solutions Engineer to join our growing global CX Solutions Engineering team. If you have a passion for working with customers, and a curiosity for technology that powers exceptional customer experiences, we’d love to have you on our team!

This is a great associate-level role for someone looking to kickstart their career in solutions engineering. You’ll gain hands-on experience supporting customers and sales teams in a fast-paced, innovative environment—helping shape the future of customer experience technology at Zoom.

About The Team

Contact Solution Engineers are technical experts in Zoom's AI-first Contact Center portfolio, driving the technical aspects of CX sales cycles with sales teams. Join us in helping our customers level up experiences for their customers and in growing Zoom’s next billion-dollar business.

Responsibilities

• Serving as the customers' trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
• Showcasing the art of the possible and help bring customer use cases and solutions to life through demonstrations
• Developing trust with customer executives, leadership and other stakeholders to ensure customers business outcome success
• Working as a customer focused problem solver, understanding business objectives and creating innovative solutions to enable their success
• Partnering with account teams to execute pre-sales activities including opportunity qualification and discovery, demonstrations, product workshops and proof of concepts

What We’re Looking For

• 2+ years of experience in customer facing roles in CCaaS, and/or adjacent industries like Conversational AI, Workforce Management, and Quality Management
• Demonstrate initiative and thrive in collaborative team environments
• Solve problems creatively with the skills to deliver a compelling demo

*Preference will be given to candidates who reside in or are able to work standard business hours aligned to the Mountain (MST) or Pacific (PST) time zones to support team and customer collaboration.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

Key skills/competency

• CCaaS
• Conversational AI
• Customer Experience
• Pre-sales engineering
• Solution demonstration
• Technical advisory
• Problem-solving
• Stakeholder management
• Contact Center technology
• Workforce Management