AI Engineer
Zoom
Job Overview
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Job Description
AI Engineer at Zoom
Join the Zoom AI Vertical team to drive innovation and development in AI-integrated projects, starting with Zoom's enterprise-level products. You will collaborate closely with teams from GenAI, Meeting, Phone, Big data, and Cloud to build essential business features for Zoom products. The ideal candidate will primarily focus on AI product feature innovation and creation, AI capability improvement, agentic pipeline development, application building, data process and analysis, and full-cycle software development. You will play a critical role in shaping the future of Zoom AI products.
We are the AI/ML application engineering team dedicated to building cutting-edge products and providing business platforms and tools for enterprise customers. We are seeking an experienced candidate for AI feature development, model/pipeline optimization, and maintenance of end-to-end systems that power AI-driven solutions. Our products feature extensive developments based on integrations with LLM, agent technologies, ASR, and image processing, among others. These products are highly user-facing, friendly, and robust applications.
Responsibilities
- Collaborate with cross-functional teams to define, design, implement, and release new AI features and innovative applications.
- Demonstrate a high level of AI product feature and architecture design. Breakdown the pipeline into engineering subtasks and implementation details.
- Perform end-to-end development, AI capability evaluation, prompt engineering, agentic AI creation, and model tuning.
- Ensure reliability and high quality by participating in code reviews, testing, and debugging.
- Build metrics and dashboards to measure service performance and quality.
- Document test reports, code, algorithms, and technical processes for internal and external references.
- Drive task progress effectively.
What We’re Looking For
- 6+ years (or equivalent experience) of hands-on skills in AI/ML and software engineering.
- An advanced degree in Computer Science or related fields.
- Background in AI product architecture/system design and implementation/integration.
- Demonstrated working knowledge of software development principles, design patterns, and scalable systems.
- Solid experience with one or more of the following: AI agent, RAG, NLP, recommendation systems, cloud platform, data retrieval/analysis, DB/SQL, A/B testing.
- Proficiency in coding with Python, Java, or C/C++.
- Solid experience with LLM tuning and prompt engineering.
- Comprehensive understanding of machine learning theories, algorithms, and frameworks.
- Familiarity with AI tools for daily development work.
Key skills/competency
- AI/ML Engineering
- Software Development
- AI Product Architecture
- Prompt Engineering
- LLM Tuning
- Agentic AI
- Data Analysis
- Cloud Platforms
- Python/Java/C++
- System Design
How to Get Hired at Zoom
- Research Zoom's AI Vision: Study their mission, values, recent AI product announcements, and employee testimonials on LinkedIn and Glassdoor to align your application with their strategic goals.
- Tailor Your Resume for AI Engineering: Customize your resume to highlight experience in AI/ML, software engineering, LLM tuning, prompt engineering, and relevant programming languages like Python. Use keywords found in the AI Engineer job description.
- Showcase Your Project Portfolio: Prepare a portfolio demonstrating your experience with AI agent development, RAG systems, NLP, or scalable AI architecture. Quantify your impact on past projects.
- Ace the Technical Interview: Practice coding challenges in Python/Java/C++, demonstrating strong understanding of machine learning algorithms, data structures, and system design principles relevant to AI engineering.
- Highlight Collaboration and Innovation: Be ready to discuss your experience working in cross-functional teams, driving task progress, and contributing to the full software development lifecycle of AI products at Zoom.
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