AI Engineer Agent Automation

AI Engineer Agent Automation at Zoom

We're seeking an experienced AI Engineer specialized in agent orchestrator design and implementation, agent workflow, and LLM evaluation metrics and pipeline design. You'll be instrumental in developing and deploying intelligent agent systems that can understand context, orchestrate multi-step processes, automate complex workflows, and execute tasks autonomously across Zoom. Your expertise will help us create agents that streamline operations, reduce manual intervention, and optimize end-to-end business processes through intelligent automation.

About The Team

The Agentic Workflow Automation team is committed to revolutionizing productivity by streamlining complex workflows, automating routine tasks, and making decisions with great speed and clarity. We are passionate about leveraging cutting-edge technology to drive significant advancements in how people communicate and collaborate.

Responsibilities

• Designing and implementing agent architectures that can reason about tasks, plan actions, and execute solutions
• Developing prompt engineering frameworks and techniques for reliable agent behavior
• Implementing safety mechanisms and oversight protocols for autonomous systems
• Building and maintaining LLM-powered services using models like GPT-4, Claude, and internal models
• Optimizing model infrastructure for low latency and high throughput
• Building robust testing frameworks for agent behavior validation

What We’re Looking For

• Possess a Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, Cognitive Science, or a related field.
• Have 3+ years of experience in ML engineering
• Exhibit expertise in microservice design and implementation
• Have experience with production agent systems
• Demonstrate programming skills in Python or Java, with deep learning frameworks (PyTorch, Transformers, LangChain)
• Have experience with cloud infrastructure stack (Kubernetes, Docker, AWS)

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment

At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Think of this opportunity as a marathon, not a sprint! We're building a strong team at Zoom, and we're looking for talented individuals to join us for the long haul. No need to rush your application – take your time to ensure it's a good fit for your career goals. We continuously review applications, so submit yours whenever you're ready to take the next step.

Key skills/competency

• Agent Orchestration
• LLM Evaluation
• Workflow Automation
• Prompt Engineering
• Autonomous Systems
• Microservices
• Python
• PyTorch
• Kubernetes
• AI/ML Engineering