Technical Solution Architect- ServiceNow

About Zones, LLC

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview

The Technical Solutions Architect – ServiceNow provides pre-sales technical assessments, design, and development of Cloud & Data Center solutions and services. This role works cross-departmentally with Zones Sales, Service Delivery, TSC, PPM, and Marketing teams to act as a liaison and ServiceNow Subject Matter Expert (SME). The TSA will collaborate with the Practice Leader to define, execute, and monitor the go-to-market (GTM) strategy focused on expanding Zones’ capabilities across industries.

As an enabler, the TSA Architect builds consensus, drives alignment, creates tools, cultivates skills, and designs scalable and innovative solutions aligned with the Zones GTM strategy.

What you will do as the Technical Solutions Architect- ServiceNow

The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.

This role requires up to 30% travel.

• Act as the SME for the Zones ServiceNow Practice, with deep understanding of platform capabilities (e.g., ITSM, ITOM, ITAM (HAM/SAM), HRSD, CSM, HRSD, SecOps, App Engine).
• ServiceNow ITOM Projects Discovery, Service Mapping, Asset Management, HAM & SAM, Event Management, and CMDB & CSDM.
• Assist in the development of ServiceNow products, services, and solution offerings, aligned to GTM strategy.
• Green field implementations of ServiceNow ITSM, ITOM, ITBM, and CSM frameworks.
• Lead internal enablement initiatives across Marketing, Finance, Sales, and Delivery to drive ServiceNow market penetration.
• Stay current on ServiceNow platform updates, industry technology trends, competitor offerings, and pricing.
• Deliver compelling ServiceNow presentations, solution demos, and proof-of-concepts (POCs).
• Facilitate Quarterly Business Reviews focused on ServiceNow adoption and impact.
• Join sales on customer-facing discovery calls to understand business needs and design tailored ServiceNow solutions.
• Provide ServiceNow solution design, configuration, optimization, and capacity planning for client environments.
• In coordination with leadership, expand Zones’ ServiceNow capabilities and support talent and skill development across the ServiceNow practice.
• Lead evaluations and partner onboarding for ServiceNow technology and solution alliances.
• Plan and execute training programs to enable Zones' technical sellers and solution architects to build competitive, high-impact ServiceNow solutions.

What You Will Bring To The Team

• 12+ years in Solution Architecture; 8+ years working with the ServiceNow platform across enterprise environments.
• Strong understanding of ServiceNow modules and the ability to tailor solutions based on client business processes and goals.
• Demonstrated ability to develop creative, scalable solutions to advanced ServiceNow-related technical challenges.
• Excellent project management and multitasking skills, with strong stakeholder engagement across technical and business teams.
• Outstanding communication skills, with the ability to bridge business needs with technical execution.
• Team-oriented, highly collaborative, with a proactive, customer-first mindset.

Education, Certifications, & Technology Requirements

• BA/BS in Computer Science, Information Technology, or related field.
• Proven experience in products & services-led selling, with a strong focus on ServiceNow platform sales and delivery.
• Preferred certifications: ServiceNow Certified System Administrator (CSA) / Certified Implementation Specialist (CIS)
• One or more advanced certifications (e.g., CIS–ITSM, CIS–ITOM, App Engine Studio)

Qualified candidate can expect a salary of $150,000-$200,000

Zones Offers a Comprehensive Benefits Package

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our team members enjoy a variety of comprehensive benefits, including medical, dental and vision coverage, life insurance, disability insurance, voluntary accident, hospitalization and critical illness insurance options, a 401(k) plan with matching provision, and many more. Generally, Zones currently offers paid time off and personal sick leave in compliance to individual state requirements.

At Zones, work is more than a job – it is an exciting career on a global team that is client centric, has a passion for technology, embraces change and lifelong learning in a collaborative culture. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.

Zones participates in E-Verify. E-Verify is a system that compares information from a team member’s Form I-9 to federal records to confirm their eligibility to work in the United States.

Key skills/competency

• ServiceNow
• Solution Architecture
• ITSM
• ITOM
• ITAM
• HRSD
• CSM
• SecOps
• App Engine
• Cloud & Data Center