Desktop Support Engineer L2
@ Zones India

Bengaluru East, Karnataka, India
$85,000
On Site
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @zonesindia.com
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Job Details

Company Overview

Zones is a global IT solution provider with over 35 years of experience. They specialize in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in 120+ countries, Zones has mastered building digital infrastructures with key certifications from partners like Microsoft, Apple, Cisco, Lenovo, and Adobe.

Position Overview

The Desktop Support Engineer L2 will provide advanced technical support to end-users, handle complex desktop-related issues, and assist with the installation, configuration, and maintenance of desktop hardware and software.

Key Responsibilities

  • Design, deploy, and manage Windows Deployment Services (WDS) with MDT.
  • Customize OS images as per requirements.
  • Utilize antivirus solutions such as CrowdStrike and Windows Defender.
  • Apply basic scripting and networking knowledge.
  • Maintain reporting and dashboard tools.
  • Ensure Information Security compliance for corporate and lab devices.
  • Follow ITIL processes including incident, change, and problem management.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience. Minimum 5+ years in IT support.

Benefits

Competitive compensation, comprehensive benefits including Medical Insurance, Group Term Life, Personal Accident Cover, and flexible leave policy.

Key skills/competency

  • Windows Deployment Services
  • Microsoft Deployment Toolkit
  • Antivirus
  • Scripting
  • Network segmentation
  • Dashboard tools
  • Information Security
  • ITIL
  • Desktop support
  • Technical troubleshooting
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How to Get Hired at Zones India

🎯 Tips for Getting Hired

  • Research Zones India's culture: Explore mission, values, and recent tech initiatives.
  • Customize your resume: Tailor experience to desktop support responsibilities.
  • Emphasize ITIL expertise: Highlight incident and change management skills.
  • Prepare technical examples: Be ready to discuss WDS, MDT, and scripting.

📝 Interview Preparation Advice

Technical Preparation

Review Windows Deployment Services configurations.
Practice MDT image customization scenarios.
Brush up on antivirus and security settings.
Study basic scripting and networking fundamentals.

Behavioral Questions

Describe a challenging support scenario.
Explain teamwork in IT problem-solving.
Discuss a time you met tight deadlines.
Share how you manage stressful issues.

Frequently Asked Questions