Desktop Support Engineer L1
@ Zones India

Bengaluru East, Karnataka, India
₹600,000
On Site
Full Time
Posted 2 days ago

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XXXXXXXX XXXXXXXXX XXXXXXXXXX***** @zonesindia.com
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Job Details

Company Overview

Zones is a global provider of end-to-end IT solutions with an unmatched supply chain. With over 35 years of experience and operating in over 120 countries, Zones offers Digital Workplace, Cloud & Data Center, Networking, Security, and Professional/Staffing services.

Position Overview

The Desktop Support Engineer L1 provides advanced technical support to end-users. This role is responsible for troubleshooting and resolving complex desktop issues while assisting in the installation, configuration, and maintenance of desktop hardware and software.

Key Responsibilities

  • Provide excellent end-user technical support for desktop systems.
  • Troubleshoot software, hardware, and peripheral issues.
  • Install, configure and maintain computer systems per company policies.
  • Perform routine maintenance and operating system updates.
  • Assist with data backup operations and resolution of technical problems.

What You Will Bring To The Team

  • Bachelor’s degree in Computer Science, IT, or related field or equivalent work experience.
  • 2-3 years of IT support experience with focus on desktop engineering or support.
  • Proficiency with Windows OS installation, BitLocker encryption, basic network and hardware troubleshooting.
  • At least 6 months' experience with the SNOW ticketing tool is mandatory.
  • Experience with Apple products is a plus.

Benefits and Culture

Zones offers a competitive compensation package, comprehensive benefits including Medical Insurance, Group Term Life, Personal Accident Cover, and a flexible leave policy. This role is embedded within an inventive and collaborative culture, offering a unique opportunity to work on the cutting edge of IT innovation.

Key skills/competency

  • Desktop Support
  • Troubleshooting
  • Windows Installation
  • BitLocker
  • Network Basics
  • Hardware Troubleshooting
  • SNOW Ticketing
  • Apple Products
  • Configuration
  • Maintenance
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How to Get Hired at Zones India

🎯 Tips for Getting Hired

  • Customize Your Resume: Align skills with desktop support expertise.
  • Research Zones India: Understand their IT solution profile.
  • Highlight Ticketing Tool Experience: Emphasize SNOW usage proficiency.
  • Prepare for Technical Questions: Brush up on Windows and hardware troubleshooting.

📝 Interview Preparation Advice

Technical Preparation

Review Windows OS installation steps.
Practice BitLocker encryption procedures.
Run hardware troubleshooting simulations.
Familiarize with SNOW ticketing tool usage.

Behavioral Questions

Describe handling difficult end-user requests.
Explain time management during system downtimes.
Discuss teamwork in resolving technical issues.
Share an example of troubleshooting under pressure.

Frequently Asked Questions