Business Analyst ,
ZINFI Technologies, Inc. · Greater Kolkata Area
- On site
- Full-time
- ₹600,000 / year
- Greater Kolkata Area
Job highlights
- Analyze customer needs and translate into functional specifications.
- Collaborate on product strategy and prioritize customer impact.
- Manage customer relationships and ensure project success.
- Utilize Agile methodologies for customer-driven solutions.
- Bring 2-4 years of business analysis experience.
About the role
About You
At ZINFI, we’re looking to bring on board people who embody our core values:
- Be Transparent: Honest communication with customers, stakeholders, and internal teams.
- Be Effective: Achieving goals well, focusing on producing tangible customer results.
- Be Accountable: Building trust and reliability by following through on commitments.
- Be Mindful: Promoting continuous learning, innovation, and adaptability.
- Be Willing: Readiness to face challenges, embrace change, and contribute positively.
- Have Ownership: Taking personal responsibility for work outcomes and team success.
- Be Respectful: Creating a positive, collaborative, professional work environment.
- Be Knowledgeable: Pursuing expertise and understanding through ongoing learning and sharing.
What You Will Do
Our employees are tasked with delivering excellent business results by focusing on customer satisfaction and success. These results are best achieved by:
- Customer Need Analysis: Actively engage with customers through interviews, workshops, and research to gather and document business requirements.
- Use Case Analysis: Translate customer requirements into functional specifications for the development team, ensuring customer-centric use cases drive outcomes.
- Value Proposition Analysis: Collaborate with the Product Owner to shape product strategy, defining business value based on customer goals.
- Customer-Driven Prioritization: Maintain a backlog prioritized by potential customer impact to ensure maximum customer value.
- Continuous Feedback Loop: Serve as the primary point of contact for customers and the internal team, ensuring clarity and addressing concerns.
- Solution Validation and Metrics: Define, implement, and track performance metrics to assess solution effectiveness from the customer’s perspective.
- Product Demos and User Training: Prepare and support the team in delivering product demos and user training sessions.
- Prototyping and Mockups: Create conceptual prototypes and mockups based on customer insights to facilitate validation and alignment.
- Cross-functional collaboration: Collaborate across teams to ensure alignment between customer needs and technical solutions.
- Customer-Focused Project Management: Plan and monitor deliverables for on-time completion of projects critical to customer success.
- Customer Data Analysis: Perform data analysis to consolidate insights into product usage and identify areas for improvement.
- Requirements Analysis: Facilitate communication between customers, business stakeholders, and development teams for successful project delivery.
- Expert in Product Domain: Become an expert in at least one area of the Product, understanding its impact on customer experience.
What You Will Bring To The Table
- 2 to 4 years of experience as a business analyst, with a strong focus on customer engagement and satisfaction.
- Competency in Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
- Experience with software product management lifecycle and Agile methodologies, focused on customer-driven solutions.
- Ability to own small, well-scoped workflows and implementations that meet specific customer requirements.
- Self-starter with a customer-first mindset, capable of creative thinking and relationship building.
- Strong communication skills with the ability to present complex messages clearly.
- Detail-oriented, analytical, and inquisitive, with the ability to manage multiple customer priorities.
- Strong project management and tracking skills, comfortable making decisions that prioritize customer outcomes.
Nice To Have
- Knowledge of Relational DB Concepts and Design.
- Familiarity with Microsoft Azure and service-oriented (SOA) architectures.
- Knowledge of event-driven (EDA) architecture.
Qualification
- Bachelor’s Degree in a relevant field or equivalent work experience, focused on customer engagement and satisfaction.
Location
- Kolkata, India.
Key skills/competency
- Business Analysis
- Customer Needs Analysis
- Use Case Analysis
- Functional Specifications
- Product Strategy
- Agile Methodologies
- Stakeholder Management
- Data Analysis
- Project Management
- Customer Engagement
Skills & topics
- Business Analyst
- Customer Needs Analysis
- Use Case Analysis
- Functional Specifications
- Product Management
- Agile
- Stakeholder Management
- Data Analysis
- Project Management
- Customer Engagement
- Microsoft Office
- Software Development Lifecycle
- Requirements Gathering
- Kolkata
- India
How to get hired
- Tailor your resume: Highlight customer engagement, Agile experience, and Microsoft application skills.
- Showcase analytical skills: Emphasize your ability to analyze customer needs and translate them into requirements.
- Demonstrate ownership: Provide examples of taking personal responsibility for work outcomes and team success.
- Prepare for interviews: Be ready to discuss your experience with customer-centric projects and problem-solving.
- Understand ZINFI's values: Align your responses with their core values of transparency, effectiveness, and accountability.
Technical preparation
Master Microsoft Office Suite: Word, Excel, PowerPoint.,Study Agile methodologies and software product lifecycle.,Review relational database concepts and data management.,Familiarize with Azure and SOA/EDA architectures.
Behavioral questions
Describe a time you handled conflicting customer priorities.,How do you ensure transparency in your communication?,Give an example of taking ownership of a project.,How do you foster collaboration with cross-functional teams?
Frequently asked questions
- What are the key responsibilities for a Business Analyst at ZINFI Technologies?
- As a Business Analyst at ZINFI Technologies, you will be responsible for customer need analysis, translating requirements into functional specifications, collaborating on product strategy, prioritizing based on customer impact, managing customer relationships, validating solutions, and conducting data analysis. You will act as a liaison between customers, business stakeholders, and development teams.
- What experience is required for the Business Analyst role at ZINFI?
- The role requires 2 to 4 years of experience as a business analyst, with a strong focus on customer engagement and satisfaction. Experience with software product management lifecycle, Agile methodologies, and Microsoft applications is also necessary.
- What technical skills are beneficial for this Business Analyst position?
- While not strictly required, knowledge of Relational DB Concepts and Design, familiarity with Microsoft Azure and service-oriented architectures (SOA), and knowledge of event-driven (EDA) architecture are considered 'nice to have' skills for this Business Analyst role at ZINFI Technologies.
- How does ZINFI Technologies foster a positive work environment for Business Analysts?
- ZINFI Technologies emphasizes core values such as transparency, effectiveness, accountability, mindfulness, willingness, ownership, respect, and knowledge. These values are intended to create a collaborative, professional, and continuously learning environment that supports customer success and employee growth.
- What is the educational requirement for the Business Analyst job?
- A Bachelor's Degree in a relevant field or equivalent work experience is required for the Business Analyst position at ZINFI Technologies. The focus should be on customer engagement and satisfaction.
- What are the typical working hours or work arrangement for a Business Analyst at ZINFI?
- The job description does not explicitly state the work arrangement. However, given the location in Kolkata, India, and the nature of the role, it is likely to be a full-time, on-site or hybrid position. Further clarification would be needed from ZINFI Technologies.
- How does ZINFI Technologies ensure customer satisfaction in their Business Analyst roles?
- ZINFI Technologies places a strong emphasis on customer satisfaction. Business Analysts are expected to actively engage with customers, analyze their needs, ensure customer-centric use cases drive outcomes, and validate solutions from the customer's perspective. The company's core values also promote transparency and effectiveness in customer interactions.