Business Analyst

About You

At ZINFI, we’re looking to bring on board people who embody our core values:

• Be Transparent: Honest communication with customers, stakeholders, and internal teams.
• Be Effective: Achieving goals well, focusing on producing tangible customer results.
• Be Accountable: Building trust and reliability by following through on commitments.
• Be Mindful: Promoting continuous learning, innovation, and adaptability.
• Be Willing: Readiness to face challenges, embrace change, and contribute positively.
• Have Ownership: Taking personal responsibility for work outcomes and team success.
• Be Respectful: Creating a positive, collaborative, professional work environment.
• Be Knowledgeable: Pursuing expertise and understanding through ongoing learning and sharing.

What You Will Do

Our employees are tasked with delivering excellent business results by focusing on customer satisfaction and success. These results are best achieved by:

• Customer Need Analysis: Actively engage with customers through interviews, workshops, and research to gather and document business requirements.
• Use Case Analysis: Translate customer requirements into functional specifications for the development team, ensuring customer-centric use cases drive outcomes.
• Value Proposition Analysis: Collaborate with the Product Owner to shape product strategy, defining business value based on customer goals.
• Customer-Driven Prioritization: Maintain a backlog prioritized by potential customer impact to ensure maximum customer value.
• Continuous Feedback Loop: Serve as the primary point of contact for customers and the internal team, ensuring clarity and addressing concerns.
• Solution Validation and Metrics: Define, implement, and track performance metrics to assess solution effectiveness from the customer’s perspective.
• Product Demos and User Training: Prepare and support the team in delivering product demos and user training sessions.
• Prototyping and Mockups: Create conceptual prototypes and mockups based on customer insights to facilitate validation and alignment.
• Cross-functional collaboration: Collaborate across teams to ensure alignment between customer needs and technical solutions.
• Customer-Focused Project Management: Plan and monitor deliverables for on-time completion of projects critical to customer success.
• Customer Data Analysis: Perform data analysis to consolidate insights into product usage and identify areas for improvement.
• Requirements Analysis: Facilitate communication between customers, business stakeholders, and development teams for successful project delivery.
• Expert in Product Domain: Become an expert in at least one area of the Product, understanding its impact on customer experience.

What You Will Bring To The Table

• 2 to 4 years of experience as a business analyst, with a strong focus on customer engagement and satisfaction.
• Competency in Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
• Experience with software product management lifecycle and Agile methodologies, focused on customer-driven solutions.
• Ability to own small, well-scoped workflows and implementations that meet specific customer requirements.
• Self-starter with a customer-first mindset, capable of creative thinking and relationship building.
• Strong communication skills with the ability to present complex messages clearly.
• Detail-oriented, analytical, and inquisitive, with the ability to manage multiple customer priorities.
• Strong project management and tracking skills, comfortable making decisions that prioritize customer outcomes.

Nice To Have

• Knowledge of Relational DB Concepts and Design.
• Familiarity with Microsoft Azure and service-oriented (SOA) architectures.
• Knowledge of event-driven (EDA) architecture.

Qualification

• Bachelor’s Degree in a relevant field or equivalent work experience, focused on customer engagement and satisfaction.

Location

• Kolkata, India.

Key skills/competency

• Business Analysis
• Customer Needs Analysis
• Use Case Analysis
• Functional Specifications
• Product Strategy
• Agile Methodologies
• Stakeholder Management
• Data Analysis
• Project Management
• Customer Engagement