Customer Support Engineer
@ Zimperium

Hybrid
$100,000
Hybrid
Full Time
Posted 23 days ago

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XXXXXXXXX XXXXXXXXX XXXXXX****** @zimperium.com
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Job Details

Overview

Zimperium® is an industry leader in enterprise mobile security, providing a complete mobile threat defense system. Their award-winning machine learning-based engine protects IOS, Android, and Windows devices from advanced cyberattacks while ensuring user privacy.

Position Summary

The Customer Support Engineer works with zShield and zKeyBox products to support strategic customers in both implementation and ongoing service delivery. Using deep technical knowledge, the role involves troubleshooting, project management, and acting as an advisor to key customers. Collaboration with product management and engineering teams ensures the best solutions and enhancements based on customer feedback.

Job Responsibilities

  • Collaborate with Engineers and Support teams to escalate issues.
  • Conduct hands-on troubleshooting and remediation for high priority escalations.
  • Communicate with customers and act as an advisor during implementations.
  • Work with Product Management to identify and document product improvements.
  • Develop and grow service management and provide training to support engineers.

Job Requirements

Education: Bachelor’s Degree or equivalent combination of education and experience.

Experience: Professional customer interfacing, enterprise software implementation and a passion for learning and continuous improvement.

Technical Skills: Proficiency in Software development (C, C++, Java, Android, and iOS), build systems such as Android Studio and XCode, and knowledge of system, network, and application security. Cyber Security knowledge is a plus.

Key Skills/Competency

  • Mobile Security
  • Customer Support
  • Technical Troubleshooting
  • Software Development
  • Project Management
  • Enterprise Implementation
  • Android
  • iOS
  • Communication
  • Teamwork
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How to Get Hired at Zimperium

🎯 Tips for Getting Hired

  • Research Zimperium's culture: Study their security innovations and customer focus.
  • Customize your resume: Highlight experience in mobile security support.
  • Network strategically: Connect with current employees on LinkedIn.
  • Prepare technical details: Review C++, Android, and iOS troubleshooting.
  • Practice responses: Tailor examples to technical support scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review C/C++ code basics.
Practice Android Studio setup.
Strengthen iOS troubleshooting skills.
Study system and network security.

Behavioral Questions

Describe a past customer escalation scenario.
Explain project management experience briefly.
Demonstrate teamwork during technical challenges.
Discuss handling stressful support situations.

Frequently Asked Questions