Senior Strategy Business Partner

About The Team

Zillow's Agent Sales organization empowers real estate professionals with the solutions and technology they need to succeed. The GTM Strategy & Operation team acts as our internal strategy house, architecting business models that deliver value to agents while building sustainable revenue for Zillow.

We're seeking a dynamic Senior Strategy Business Partner who reports to the Director of Sales Strategy to serve as a trusted advisor to Sales and Customer Success leadership. You'll play a critical role in driving performance optimization, operational excellence, and strategic execution across our Agent solutions portfolio.

About The Role

As a Senior Strategy Business Partner, you'll be the strategic right-hand to segment and channel leaders, helping them exceed performance targets through data-driven insights, strategic recommendations, and operational support. You'll lead critical business rhythms, develop sales plays, drive operational improvements, and serve as a key liaison between CSM leadership and cross-functional partners.

This role requires a consulting mindset combined with strong operational expertise. You'll need to structure ambiguous problems, translate complex data into actionable insights, and influence senior leaders through compelling analysis and strategic recommendations.

What You'll Do

• Serve as Strategic Business Partner: Act as trusted advisor to CSM segment/channel leaders, providing insights, recommendations, and operational support to help them exceed performance targets
• Lead Weekly Business Reviews: Own WBR cadence for your aligned segments, driving pipeline management, performance tracking, and forecasting accuracy. Identify gaps, surface opportunities, and provide actionable recommendations to leadership
• Develop and Execute CSM Plays: Partner with Sales and CSM leadership to design and implement CSM plays that drive product adoption, retention, and revenue growth
• Drive Operational Improvements: Identify process inefficiencies, workflow bottlenecks, and productivity barriers. Design solutions and lead cross-functional implementation of operational enhancements that improve sales effectiveness
• Enable Data-Driven Decision Making: Build performance insights, conduct deep-dive analyses, and deliver strategic insights on CSM metrics, activation, usage, productivity benchmarks, and leading indicators
• Support Strategic Planning: Provide analytical input and scenario modeling for territory design, headcount planning, and resource allocation decisions
• Partner Cross-Functionally: Collaborate with GTM Strategy, Business Intelligence, Marketing, Product, Finance, and other stakeholders to ensure alignment on strategic initiatives and seamless execution
• Facilitate Performance Management: Analyze performance trends, diagnose root causes of gaps, and develop data-backed recommendations to improve CSM productivity and product adoption

Who you are

• The Strategic Consultant: Background in Management Consulting or proven ability to bring a consulting approach to CSM Operations roles. You structure problems, develop frameworks, and deliver executive-ready recommendations
• The Trusted Advisor: Strong executive presence with ability to build credible relationships with senior CSM leaders and influence without authority
• Analytically Rigorous: Expert analytical skills with ability to work with complex datasets, identify trends and root causes, and translate findings into clear, actionable insights
• Exceptional Communicator: Outstanding verbal and written communication abilities with consulting-caliber presentation skills. Proven ability to synthesize complex data into compelling narratives for executive audiences
• Strategic Problem-Solver: Intellectually curious with demonstrated ability to tackle ambiguous challenges, identify opportunities, and implement effective solutions using a hypothesis-driven approach
• Operationally Excellent: Track record of identifying and implementing process improvements that deliver measurable business impact
• Highly Collaborative: Ability to work effectively across functions, build strong relationships, and drive alignment in matrixed environments

Required Qualifications

• Education: Bachelor's degree in Business, Finance, Economics, Engineering, or related quantitative field; MBA or advanced degree preferred
• Experience: 8+ years of experience in Management Consulting, CSM Operations, Revenue Operations, or GTM Strategy within Enterprise Software or Technology. Consulting background strongly preferred (strategy consulting experience at top-tier firms is a plus)
• Technical Expertise: Advanced proficiency in Excel modeling and SQL for deep-dive analysis; strong experience with Salesforce, Tableau, and sales analytics platforms
• Executive Communication: Proven ability to deliver clear, compelling presentations to senior leaders, facilitate productive business discussions, and influence strategic decisions through data-driven insights

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Key skills/competency

• Strategic Planning
• Business Consulting
• Sales Operations
• Data Analysis
• Performance Management
• Executive Communication
• Cross-functional Collaboration
• Revenue Growth
• Process Improvement
• Go-to-Market Strategy